ALASKA CUSTOMER NOTIFICATIONS

Labor Day Schedule Notice

August 2, 2017

To all TOTE Maritime Alaska Valued Customers,

In observance of Labor Day on September 4, 2017, TOTE Maritime Alaska will have a few changes to our facility operational schedules.

Schedule changes are as follows:

Tacoma Marine Terminal, Tacoma Vehicle Department, Federal Way Office, and Customer Service:

  • CLOSED Monday, September 4
  • OPEN Tuesday, September 5 (Normal Operations)

 

Anchorage Terminal – All Offices:

  • CLOSED Monday, September 4
  • OPEN Tuesday, September 5 (Trailer and Vehicle gates open at 0700)

 

**There is no impact on TOTE Maritime Alaska’s posted Vessel Schedule**

 

Should you have any questions, please contact the following:

Federal Way Customer Service                                 253-449-2112

Federal Way Sales Representative                            800-426-0074

Alaska Sales Representative                                      907-265-7216

 

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/.

We thank you for your continued support.

ALASKA CUSTOMER NOTIFICATIONS

Independence Day Schedule **Reminder**

June 23, 2017

To Our Valued Customers,

In observance of Independence Day, Tuesday July 4 and Bloody Thursday, Wednesday July 5, TOTE Maritime Alaska will have the following changes in our operational schedules.

Schedules are as follows:

Tacoma Marine Terminal, Tacoma Vehicle Department, Federal Way Office:

Monday, July 3

  • Open

Tuesday, July 4

  • Closed

Wednesday, July 5

  • Office Open, Gates Closed

Thursday, July 6

  • 0700 Trailer Gate Open
  • 1400 Voyage 17101 Cargo Cut Off
  • 2400 Trailer Gate Closes
  • 1300-1600 Vehicle Gate Open (POV Pick-Up Only)

Friday, July 7 

  • 0700 Trailer Gates Open
  • Normal Cargo Operations (Voyage 17103)

 

Anchorage Terminal and Office: 

Tuesday, July 4

  • 0300 Work Start
  •  0700 Lanes Open
  •  0900 Cargo Cutoff
  • 1130 Terminal and Offices Close

Wednesday, July 5

  • 0700 Gate and Offices Open

Thursday, July 6

  • 0800-1700 Lanes Open, No Lunch Closure

Friday, July 7

  • 1630 Oversized/Hazardous Cutoff, Voyage 17102

Sunday, July 9

  • 1900 Work Start
  • 2000-2330 Lanes Open
  • 2300 Cargo Cutoff

Monday, July 10

  • 0800 Lanes Open

Should you have any questions, please contact the following:

Federal Way Customer Service                                  253-449-2112

Federal Way Sales Representative                             800-426-0074

Alaska Sales Representative                                       907-265-7216

 

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

ALASKA CUSTOMER NOTIFICATIONS

New Enhancements to Customer Portal

June 16, 2017

To all TOTE Maritime Alaska Valued Customers,

Your feedback is important to us! In response to your comments and suggestions we have made enhancements to the customer portal.

On Saturday June 17, 2017 a new version of the Customer Portal will be rolled out. We have included the following functions:

  • Intrastate booking functionality within the state of Alaska
  • Release multiple empties
  • Release loaded equipment to Ocean or Intrastate bookings
  • Record release history retention for up to 60 days
  • Export to Excel functionality applied to all grids

 

These enhancements will provide you with more transparency regarding bookings while helping us improve our customer service.

We are excited to continuously improve our service and would appreciate your feedback on the additional enhancements.

 

 

ALASKA CUSTOMER NOTIFICATIONS

Update on LNG Conversion

To TOTE Maritime Alaska’s valued customers –

I want to personally update you on TOTE Maritime Alaska’s plans for converting our Orca Class vessels to run on LNG.

After working on technical plans for this conversion for a number of years, I am excited to announce we will begin the process of converting the ships mid-December of 2017.

In order to convert both ships, each will undergo two, eight week dry docks. These dry dock periods will take place over the next four winters (2017-2021).

In December, the North Star will undergo the first dry dock of her conversion. We will seamlessly handle your cargo during the conversion and look forward to sharing our plans with you over the coming weeks.  

TOTE Maritime Alaska is excited to be the first shipping company in the US to convert our fleet to natural gas. This effort will complete TOTE’s process of converting all of its ships to run on LNG – a decision that reflects our commitment to the environment as well as the air quality of the communities we serve.

We will continue to send out updates about the conversion plan and dry dock over the coming months. Please don’t hesitate to be in touch with me or your sales representative with any questions.

Thank you in advance for your support.

Michael Noone

President

ALASKA CUSTOMER NOTIFICATIONS

V17079 Schedule Change Notice

May 24, 2017

To all TOTE Maritime Alaska Valued Customers,

Please be advised that Midnight Sun, Northbound Voyage 17079 arriving in Anchorage on Tuesday, May 30, will start ship operations at 0800 rather than the originally scheduled time of 0700.  The trailer gate will open at the normally scheduled time of 0800 and cargo will be available after 0900.

Should you have any questions or need other information, please contact the following:

 

Alaska Customer Svc                           907.276.5868

Alaska Sales Executives                      907.265.7216

Federal Way Customer Svc                 253.449.2112

 

Current sailing schedules are always available for your convenience at www.totemaritime.com

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

We apologize for any inconvenience this may cause and appreciate your continued support.

ALASKA CUSTOMER NOTIFICATIONS

Independence Day Schedule

To Our Valued Customers,

In observance of Independence Day, Tuesday July 4 and Bloody Thursday, Wednesday July 5, TOTE Maritime Alaska will have the following changes in our operational schedules.

Schedules are as follows:

Tacoma Marine Terminal, Tacoma Vehicle Department, Federal Way Office: 

Monday, July 3                  Open

Tuesday, July 4                 Closed

Wednesday, July 5            Office Open, Gates Closed

Thursday, July 6                Trailer Gate Open 0700                                          

                                          Voyage 17101 Cargo Cut Off 1400                                    

                                          Trailer Gate Closes 2400                                          

                                          1300-1600 Vehicle Gate Open (POV Pick-Up Only)

Friday, July 7                     0700 Trailer Gates Open

                                          Normal Cargo Operations (Voyage 17103)

 

Anchorage Terminal and Office: 

Tuesday, July 4               0300 Work Start                                       

                                        0700 Lanes Open                                         

                                        Cargo Cutoff 0900

                                        1130 Terminal and Offices Close

Wednesday, July 5          Open – Normal Operation; gate opens at 0700

Friday, July 7                   Voyage 17102 Oversized/Hazardous Cutoff 1630

Sunday, July 9                1900 Work Start                                        

                                        2000-2330 Lanes Open

                                        Cargo Cutoff 2300

Monday, July 10              0800 Lanes Open

                                        

 Should you have any questions, please contact the following:

 Federal Way Customer Service                                  253-449-2112

Federal Way Sales Representative                             800-426-0074

Alaska Sales Representative                                       907-265-7216                              

 

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/ 

ALASKA CUSTOMER NOTIFICATIONS

V17071 Schedule Change Notice

May 12, 2017

To all TOTE Maritime Alaska Valued Customers,

Please be advised that Midnight Sun, Northbound Voyage 17071 arriving in Anchorage on Tuesday, May 16, will start ship operations at 9:00 a.m. rather than the originally scheduled time of 8:00 a.m.  The trailer gate will open at the normally scheduled time of 8:00 a.m.

Should you have any questions or need other information, please contact the following:

 

Alaska Customer Svc                           907.276.5868

Alaska Sales Executives                      907.265.7216

Federal Way Customer Svc                 253.449.2112 

 

Current sailing schedules are always available for your convenience at www.totemaritime.com

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

We apologize for any inconvenience this may cause and appreciate your continued support.

ALASKA CUSTOMER NOTIFICATIONS

Schedule Change Notice

May 1, 2017

To all TOTE Maritime Alaska Valued Customers,

We have adjusted our sailing schedule with an early work start for the vessel arriving in Anchorage tomorrow,Tuesday, May 2.  This schedule change will provide cargo availability sooner than usual.

Anchorage Terminal Schedule for Tuesday, May 2:

0300     Work Start

0700     Trailer Gate Open

1000     Southbound Trailer Cargo Cutoff

1700     Lanes Close

The cargo cut off for southbound loads will be 10:00 a.m. tomorrow and over-sized cargo and hazardous cargo should be in to TOTE Maritime by close of business today.

Please coordinate with Anchorage Customer Service to find out the exact details of when your cargo will be available for delivery and if you have questions regarding southbound loads or need other information, please contact any of the following:

Federal Way                                         800.426.0074

Alaska Customer Svc                           907.276.5868

Alaska Sales Executives                      907.265.7216

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

ALASKA CUSTOMER NOTIFICATIONS

Memorial Day Schedule

To Our Valued Customers,

In observance of Memorial Day, Monday May 29th, TOTE Maritime Alaska will have the following changes in our operational schedules.

Schedules are as follows:

Tacoma Marine Terminal, Tacoma Vehicle Department, Federal Way Office:

Monday, May 29                 Closed

Tuesday, May 30                Open – Normal Operation

 

Anchorage Terminal and Office:

Sunday, May 28                 Open – Normal Operation

Monday, May 29                Open – 8:00 am to 11:30am

Tuesday, May 30               Open – Normal Operation; gate opens at 7:00am

 

**There is no impact on TOTE Maritime Alaska’s posted Vessel Schedule**

 

Should you have any questions, please contact the following:

Federal Way Customer Service                                  253-449-2112

Federal Way Sales Representative                             800-426-0074

Alaska Sales Representative                                       907-265-7216

 

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

ALASKA CUSTOMER NOTIFICATIONS

Ending of KFF Service for the 2016/2017 Season

April 19, 2017

To all TOTE Maritime Alaska Valued Customers,

TOTE Maritime Alaska is suspending KFF service for the season with the last sailing being northbound Voyage 17057, which departs Tacoma on Thursday, April 20, 2017.

TOTE Maritime Alaska will begin the process of transitioning some pools to dry equipment at that time, based on customer requirements.  Please remember to transition your Bill of Lading documents to non-KFF, after that date, unless there is a specific need for this service.  If so, this need should be directly communicated to an individual in TOTE Maritime Alaska Customer Service.

We would like to thank each and every one of you for a smooth transition in and out of this service.

If you have questions regarding the suspension of KFF service, please contact the following:

Federal Way Customer Service                      253-449-2112

Anchorage Customer Service                         800-234-8683

Current sailing schedules are always available for your convenience at www.totemaritime.com.

We appreciate the partnership we enjoy with all of you and hope our service improves your efficiencies.