ALASKA CUSTOMER NOTIFICATIONS

Mobile Application Announcement – Android!

To our valued customers,

TOTE Maritime is excited to announce in addition to launching a custom mobile application for the Apple platform, we are introducing a version for the Android platform which is available now!

This “app” will have the same look and feel that customers enjoy in the online portal. Our goal is to provide you with various tools to access key information while providing a premiere customer experience.

A few of the features included in the mobile application are:

  • Watch List Capabilities with Automatic Notification
  • Ability to Release Equipment
  • GPS Visibility on TOTE Maritime Owned Equipment
  • Equipment Status Information
  • Voyage Calendar
  • One Touch Access to Customer Service

We value your business and appreciate your continued support. Please reach out to your TOTE Maritime Alaska Customer Service or Sales Representative with any questions.

ALASKA CUSTOMER NOTIFICATIONS

Mobile Application Announcement

To our valued customers,

TOTE Maritime is excited to announce that, in addition to the enhancements and redesign of the Customer Web Portal, we are launching a custom mobile application. This “app” will have the same look and feel that customers enjoy in the online portal. Our goal is to provide you with various tools to access key information while providing a premiere customer experience.

A few of the features included in the mobile application are:

  • Watch List Capabilities with Automatic Notification
  • Ability to Release Equipment
  • GPS Visibility on TOTE Maritime Owned Equipment
  • Equipment Status Information
  • Voyage Calendar
  • One Touch Access to Customer Service

TOTE Maritime’s mobile platform is now available to download for Apple devices effective March 26, 2018. An application for Android devices is currently being tested and will be available soon.

We value your business and appreciate your continued support. Please reach out to your TOTE Maritime Alaska Customer Service or Sales Representative with any questions.

ALASKA CUSTOMER NOTIFICATIONS

Schedule Change Notice 18031

February 26, 2018

To all TOTE Maritime Alaska Valued Customers,

Please be advised that the Midnight Sun, Northbound voyage 18031 will be delayed due to severe weather. TOTE Maritime Alaska will have the following changes in our operational schedule:

Anchorage Terminal and Office: 

Tuesday, February 27

Lanes Open: 0800-1140 and 1300-2000                

Cargo cut-off: 1000 for voyage 18032

Work Start: 1400

 

Should you have any questions or need other information, please contact the following:

Alaska Customer Svc                   907.276.5868

Alaska Sales Executives              907.265.7216

Federal Way Customer Svc         253.449.2112

 

Current sailing schedules are always available for your convenience at www.totemaritime.com

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

We apologize for any inconvenience this may cause and appreciate your continued support.

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska LNG conversion schedule

To all TOTE Maritime Alaska Valued Customers,

We want to thank you for your patience during our first LNG conversion period.  The North Star will be coming back into service and will assume our standard Wednesday sailing schedule, beginning February 21st, 2018.

Please be advised that TOTE Maritime Alaska will be making the following changes to our operational schedule:

Thursday, February 15th – Tacoma Terminal – Voyage MS 18025

NB Trailers:  Gate hours 0800 – 2300

NB Vehicles:  Gate hours 0800 – 1500

Friday, February 16th – Tacoma Terminal – Voyage NS 18027

**Scheduled voyage CANCELLED**

Sunday, February 18th – Anchorage Terminal

**Terminal CLOSED**

Monday, February 19th – Anchorage Terminal – Voyage MS 18026

Work Start: 0700

Gate hours 0800 – 1700

Cargo cut-off for Southbound voyage 18022: 1100

*Standard time for hazardous cargo cut-off will remain in place

Tuesday, February 20th – Anchorage Terminal – Voyage NS 18028

**Scheduled voyage CANCELLED**

We apologize for any inconvenience this may cause and appreciate your continued support of our commitment to safety.

Should you have any questions or need other information, please contact the following:

Alaska Customer Svc                 907.276.5868

Alaska Sales Executives             907.265.7216

Federal Way Customer Svc        253.449.2112

Current sailing schedules are always available for your convenience at www.totemaritime.com

ALASKA CUSTOMER NOTIFICATIONS

Schedule Change Update 18017

February 2, 2018

To all TOTE Maritime Alaska Valued Customers,

The Midnight Sun 18017 is expected to depart Tacoma later this morning. We currently anticipate a Monday 0800 work start in Anchorage and will have the following changes to our operational schedule:

Sunday, February 4th – Anchorage Terminal

Closed

Monday, February 5th – Anchorage Terminal

Lanes Open: 0700-1700 (open through lunch)

Work Start: 0800

Cargo cut-off for Southbound 18018: 1200

*Standard time for hazardous cargo cut-off will remain in place.

We apologize for any inconvenience this may cause and appreciate your continued support of our commitment to safety.

 

Should you have any questions or need other information, please contact the following:

Alaska Customer Svc                 907.276.5868

Alaska Sales Executives             907.265.7216

Federal Way Customer Svc        253.449.2112

Current sailing schedules are always available for your convenience at www.totemaritime.com

ALASKA CUSTOMER NOTIFICATIONS

Schedule Change V18009 – Update

January 18, 2018

To all TOTE Maritime Alaska Valued Customers,

We continue to monitor the severe weather storm off Vancouver Island. At this time, we expect the Midnight Sun 18009 to depart Tacoma Thursday evening, with an anticipated cargo start in Anchorage on Sunday at 1900. We will provide additional updates as they become available.

We apologize for any inconvenience this may cause and appreciate your continued support of our commitment to safety.

Should you have any questions or need other information, please contact the following:

Alaska Customer Svc              907.276.5868

Alaska Sales Executives         907.265.7216

Federal Way Customer Svc    253.449.2112

Current sailing schedules are always available for your convenience at www.totemaritime.com

ALASKA CUSTOMER NOTIFICATIONS

Schedule Change V18009

January 17, 2018

To all TOTE Maritime Alaska Valued Customers,

Please be advised that the departure of the Midnight Sun 18009 will be delayed due to a severe storm front west of Vancouver Island. Weather models forecast swells could reach 40 feet. Further updates will be provided as we continue to monitor the storm.

We apologize for any inconvenience this may cause and appreciate your continued support of our commitment to safety.

Should you have any questions or need other information, please contact the following:

Alaska Customer Svc                 907.276.5868

Alaska Sales Executives             907.265.7216

Federal Way Customer Svc        253.449.2112

Current sailing schedules are always available for your convenience at www.totemaritime.com

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/

ALASKA CUSTOMER NOTIFICATIONS

Martin Luther King Jr Day

January 4, 2018

To Our Valued Customers,

In observance of Martin Luther King, Jr. Day on January 15, 2018, TOTE Maritime Alaska will have a few changes to our facility operational schedules.

Schedule changes are as follows:

Tacoma Marine Terminal, Tacoma Vehicle Department, Federal Way Office, and Customer Service:

Monday, January 15 – Closed

Tuesday, January 16 – Open – Normal Operation

 

Anchorage Terminal – All Offices:

Monday, January 16 – Open – Normal Operation

Tuesday, January 17 – Open – Normal Operation

 

**There is no impact on TOTE Maritime Alaska’s posted Vessel Schedule**

Should you have any questions, please contact the following:

  • Federal Way Customer Service            253-449-2112
  • Federal Way Sales Representative       800-426-0074
  • Alaska Sales Representative                907-265-7216
  • Alaska Customer Service                      907-276-5868

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/.

Thank you for your continued support.

 

ALASKA CUSTOMER NOTIFICATIONS

Noteworthy Hazardous and On Deck Hazardous Cut-Off Changes

December 20, 2017

To our valued customers,

TOTE Maritime Alaska announces the following changes to current processes for all loads containing ‘On Deck’ and ‘Noteworthy’ hazardous cargo. These changes are in response to a recent vessel audit by the American Bureau of Shipping regulators which highlighted the need to complete the Dangerous Cargo Manifest 24 hours in advance of cargo operations for all loads containing ‘On Deck’ and ‘Noteworthy’ hazardous cargo.

 

On Deck Stowage Definition:

  • Any item that contains a C or D in the 10A column of the 49CFR.
  • Any hazard class or item specifically outlined in the TOTE Maritime Alaska policy
  • All items in hazardous classes:
    • 1.4/1.5/1.6
    • 2.3
    • 4.3 (liquids)
    • 5.1/5.2

 

Noteworthy Hazardous Definition:

  • See supplemental list of hazardous cargo defined as noteworthy by TOTE Maritime Alaska
  • For example, loads that are CDC, DOT Special Permit or require special stowage such as the following:
    • UN0331/ UN0332 Explosive, blasting, type B or E or Agent blasting, Type B or E
    • UN0336 Fireworks

 

To support this safety initiative, effective Tuesday, December 26th, 2017, the following manifesting and in-gate times will be in effect for all northbound and southbound On Deck and Noteworthy Hazardous.

Required information:

  • Booking number
  • Trailer number
  • Hazardous manifest for the entire load

 

For NB cargo:

For Wednesday vessels: Manifest by Tuesday 1700, in-gated to terminal Wednesday by 1800

For Friday vessels: Manifest by Thursday 1700, in-gated to terminal Friday by 1800

 

For SB cargo:

For Sunday vessels: Manifest by Friday 1500, in-gated to terminal Sunday by 1000

For Tuesday vessels: Manifest by Monday 1500, in-gated to terminal Tuesday by 1000

 

For any questions or concerns regarding hazardous, please reach out to the following:

NB Hazardous: HazardousAK@totemaritime.com or 253.449.2111

SB Hazardous: ANC.Haz@totemaritime.com or 907.265.7255

 

ALASKA CUSTOMER NOTIFICATIONS

LNG Trade Notification

Date:               December 5th, 2017

Subject:           2018 Dry-docking Schedule

To all TOTE Maritime Alaska Valued Customers,

TOTE Maritime Alaska will be performing regularly scheduled dry dock maintenance as well as preparing the North Star to run on LNG between December 15th and February 2nd.

TOTE Maritime Alaska will continue to sail the Midnight Sun during this period, operating on the regularly scheduled Tacoma Wednesday night and Anchorage Sunday day operations. All established gate and vessel cut offs will remain in place.

TOTE Maritime Alaska will resume a normal northbound sailing schedule on February 9th with voyage 18023 departing Tacoma.

If you have questions or require further information, please contact the following:

Federal Way Customer Service         253-449-2112

Tacoma Vehicles                                  253-238-8450

Anchorage Customer Service            907-265-7200

Anchorage Vehicles                             907-265-7252

Current sailing schedules are always available at www.totemaritime.com.  We appreciate the partnership we enjoy with you and hope you have a wonderful holiday.