September 24, 2015
KFF Service for winter 2015/2016
To our valued customers:
Once again, it is time to bundle up and prepare for the winter season in Alaska. After internal discussion, we are announcing the official start of KFF (Keep from Freezing) Service to begin with our northbound sailing of the North Star, Voyage 15155 departing Tacoma at 0100 on Thursday, 10/8/2015.
As a reminder, basic guidelines for requesting KFF Service are:
- Request KFF Service at time of booking
- Request insulated equipment at time of booking
- Declare KFF Service on your bill of lading for each load
If you are a customer that has a TOTE Maritime Alaska equipment pool, our Customer Service and Inland Groups will assist you in transitioning to the correct equipment based on your KFF needs.
Once again, we would like to thank each and every one of you for a smooth transition in and out of this service.
Should you have any questions regarding the above, please contact the following:
Federal Way Customer Service 253.449.2112
Anchorage Customer Service 800.234.8683
Tacoma Vehicles 253.238.8450
Cargo Support Manager