ALASKA CUSTOMER NOTIFICATIONS

KFF Service for Winter 2017/2018

To our valued customers:
Once again, it is time to bundle up and prepare for the winter season in Alaska. After internal discussion, we are announcing the official start of KFF (Keep from Freezing) Service to begin with our northbound sailing of the North Star, Voyage 17149 departing Tacoma at 0100 on Thursday, 09/28/2017.
As a reminder, basic guidelines for requesting KFF Service are:
  • Request KFF Service at time of booking
  • Request insulated equipment at time of booking
  • Declare KFF Service on your bill of lading for each load
If you are a customer that has a TOTE Maritime Alaska equipment pool, our Customer Service and Inland Groups will assist you in transitioning to the correct equipment based on your KFF needs.
Once again, we would like to thank each and every one of you for a smooth transition in and out of this service.
Should you have any questions regarding the above, please contact the following:
Federal Way Customer Service                                                 253.449.2112
Anchorage Customer Service                                                    800.234.8683
Tacoma Vehicles                                                                          253.238.8450
Current sailing schedules are always available for your convenience at www.totemaritime.com