TOTE Maritime Alaska 2018 General Rate Increase

Dear TOTE Maritime Alaska Customers,

TOTE Maritime Alaska has filed a General Rate Increase of 4.5% to be effective Sunday, December 3, 2017. This rate action was filed with the United States Surface Transportation Board in Washington, D.C.

Today’s filing applies to STB TOTE tariffs 101-A, 202-B, 501-A, and 601-A. It does not apply to tariff STB TOTE 701-A (household goods).

All of us at TOTE Maritime Alaska sincerely thank you for your continued support and look forward to serving you in the future.

If you have questions regarding this filing, please contact your account representative at 800.426.0074. Thank you.

Chris Trefzger

 

 

TOTE Maritime Increasing Service Offerings to Support Relief and Rebuilding

 

TOTE Maritime Increasing Service Offerings to Support Relief and Rebuilding

Company focused on ensuring consistent movement of cargo even though equipment is not being returned at normal pace.

November 1, 2017 – Jacksonville, FL – TOTE Maritime is increasing its service offerings and customer support to meet a growing demand for services as part of the ongoing relief and rebuilding efforts in Puerto Rico.

TOTE Maritime is adding two barges to its fleet. The first barge departed from Jacksonville yesterday with 375 FEUs of cargo. The second barge is scheduled to depart early next week and will carry 350 FEUs of cargo.

“The addition of these barges to our service offering will allow us to better support the increasing and changing needs of Puerto Rico as relief, recovery and rebuilding goods are all being shipped to the island” noted Tim Nolan, President of TOTE Maritime Puerto Rico.

TOTE Maritime has also secured more than 2000 pieces of additional equipment for use in the trade. This is to ensure that cargo can continue to move quickly and efficiently despite the ongoing challenges with equipment availability. The additional equipment includes refrigerated containers, forty foot containers and flat racks for moving items such as utility trucks.

Lastly, TOTE Maritime has been extending their gate hours in both San Juan and Jacksonville to support the additional cargo being moved and allow customers extra time to delivery vital relief goods. TOTE has partnered with a variety of other companies to facilitate the transportation of water and other vital goods to the island from its terminal in Jacksonville. These extended gate hours will allow more flexibility and access for all parties.

TOTE Maritime’s Perla del Caribe arrived on Saturday with more than 1090 containers of goods and the Isla Bella is scheduled to arrive Wednesday morning with close to 1100 containers of relief goods and commercial cargo.

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Media Contact:

Tyler Edgar

253.802.6479

Tyler.edgar@toteresources.com

TOTE Maritime Playing Critical Role in Delivery of Relief Goods to Puerto Rico

October 26, 2017 – Jacksonville, FL – TOTE Maritime, through its partnerships with diverse organizations and individuals such as Monica Puig and the American Red Cross, is playing a leading role in the delivery of relief cargo to Puerto Rico.

Earlier this week, TOTE Maritime delivered containers filled with fuel, stoves and medicine on behalf of Monica Puig and Maria Sharapova who visited the island to distribute these items. “I am so thankful for the help that TOTE Maritime has given me with my relief efforts for Puerto Rico. To be able to have the supplies  shipped to the island in such a fast, safe and efficient manner means the world to me and enabled to make it possible to hand out all these products to the people that needed it so badly”  noted Ms. Puig, a Puerto Rican tennis player and the reigning Olympic champion.

TOTE Maritime has also worked closely with customers and non-profit organizations to meet the ever changing and increasing needs of the island.

Chris Swartz, Director of AJC Logistics noted “TOTE Maritime’s efforts to support our company, our customers and, most importantly, the people on the island have been extraordinary. Their flexibility and solutions oriented approach in this time of crisis is ensuring the timely delivery of relief goods while sustaining and reinvigorating the island’s economy. They are the leader of refrigerated cargo shipment to the island.  Reliable refrigerated cargo delivery means restaurants, retailers and hotels are open and people are able to get back to work and support their families.”

Sergio Sandrin, President of Aqua Gulf Transport, commented “Since Maria hit Puerto Rico, we have worked closely with TOTE Maritime to keep our customers supply chain moving forward. Over the last month, at every step along the way, TOTE has clearly communicated the challenges and worked with us on solutions.”

TOTE Maritime and its partners are committed to meeting to the immediate needs of the island while also supporting the long-term regeneration of the island’s economy which is critical for the people and communities of Puerto Rico as they adjust to life after Hurricane Maria.

“We are appreciative for the partnership with TOTE Maritime to support the people of Puerto Rico following Hurricane Maria,” said Lauren Ulrich, Director of Logistics Support for Disaster Cycle Services at the American Red Cross. “TOTE’s commitment to people, communities and the environment make them a good disaster response partner.”

Since Hurricane Maria, TOTE Maritime has delivered more than 9300 containers of relief good and cargo to the island. The Isla Bella arrived yesterday with more than 1040 containers and the Perla del Caribe will arrive this weekend.

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TOTE Maritime Cargo to Puerto Rico has Increased Twenty Percent Since Hurricane Maria

October 19, 2017 – Jacksonville, FL  – Since Hurricane Maria made landfall in Puerto Rico on September 19, TOTE Maritime’s vessels have brought cargo to the island nine times delivering more than 7200 containers of food, water, oxygen, generators and other essential relief and recovery items. This is along with the regular day to day commercial needs for the island.

Through its efforts, TOTE Maritime has supported a twenty percent increase in cargo movement to the island.  TOTE Maritime and its customers are working closely together to ensure the most critical items are receiving priority status, expediting their movement off the ships and into the communities.

This would not be possible without the engagement of key transportation partners including truckers, stevedores, Puerto Rican Tax Department (Hacienda) and the Puerto Rico Port Authority. This ongoing partnership and coordination has ensured a steady flow of cargo leaving the terminal once a ship arrives.

A container of ice shipped and donated by TOTE Maritime.

Offloading goods quickly and efficiently is also an integral step in the delivery and distribution process. Puerto Rico Terminals has been a critical partner and supported a significant increase in vessel traffic and cargo as relief goods are being sent to the island. Immediately following Hurricane Maria, Puerto Rico Terminals brought eight (8) engineers to Puerto Rico to reestablish crane operations and generator power that is necessary for unloading cargo in the port. Puerto Rico Terminals continues to accommodate additional vessels and to date has offloaded more than 9,000 containers including seven (7) relief ships for the people of Puerto Rico.

TOTE Maritime’s Isla Bella arrived Tuesday night with more than 1050 containers and the Perla del Caribe is expected to arrive in San Juan this weekend.  As of this week, the movement of cargo at the TOTE Maritime terminal in San Juan has returned to the levels seen before Hurricane Maria.

 

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Media Contact

Tyler Edgar

253.802.6479

tedgar@toteresources.com

 

TOTE Maritime Productivity Improving Thanks to Collaboration and Dedicated Team

October 11, 2017 – Jacksonville, FL – TOTE Maritime continues to see an increase in overall productivity at the Port of San Juan as more and more containers leave the terminal for communities around Puerto Rico.

Monday the terminal reached 87 percent productivity with more than 330 loads of relief and commercial goods leaving the terminal.

TOTE Maritime has been working closely with a number of partners including the Department of Homeland Security, American Red Cross, FEMA, the Puerto Rican government, the Government’s Elderly Support Team and customers to support their needs as they deliver goods to the island.

The TOTE Maritime team in San Juan has been working around the clock to ensure that drivers and customers coming to the terminal are able to access their goods. This includes working every day and weekend since the storm hit. In addition, TOTE is handling the logistical needs for government purchased containers and relief goods being shipped from various non-profit organizations and other in the US. In doing so, TOTE is coordinating the inland transportation for relief goods – something that is not part of the company’s normal service offerings.

Late last night, TOTE Maritime’s Isla Bella arrived in San Juan for the third time since Hurricane Maria made landfall on September 19th. The Isla Bella docked with more than 1060 containers carrying relief and recovery goods for FEMA, utility trucks, communications infrastructure and other critical cargo.

On Saturday October 7, TOTE’s Perla del Caribe arrived with 1060 FEUs of cargo include relief goods, utility trucks, large generators and various equipment for communication and power companies.

TOTE Maritime has delivered more than 5,200 containers of goods to the island since Hurricane Maria and will deliver an additional 2000 containers in the coming week.

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TOTE Maritime Deploying State-of-the-Art Telematics in Alaska

TOTE Maritime Deploying State-of-the-Art Telematics in Alaska

TOTE Maritime Alaska began installing ORBCOMM’s solutions in the second quarter of 2017 and will complete installation of all equipment late Q4 2017 or early Q1 2018.

Federal Way, Washington – October 5, 2017 – TOTE Maritime Alaska has announced that the installation of ORBCOMM’s telematics devices across a broad equipment platform will be complete in the coming months.   ORBCOMM Inc., a leading global provider of Machine-to-Machine (M2M) and Internet of Things (IOT) solutions, was selected to provide a broad portfolio of telematics solutions to monitor and control its refrigerated, dry and flatbed equipment.  TOTE Maritime Alaska is the leading Jones Act carrier serving the Alaska market, connecting greater Alaska to the Continental United States and beyond.  This is the second deployment for TOTE Maritime, following the success of the TOTE Maritime Puerto Rico reefer management system deployment earlier this year.

By leveraging telematics technology, TOTE can further improve key initiatives across safety, cold-chain, customer experience, and provide the tools to have the most efficient and safe supply chain to the state of Alaska.

ORBCOMM’s ReeferConnect and CargoWatch® solutions provide real-time cold chain monitoring for TOTE’s refrigerated containers and trailers, delivering the precise temperature monitoring capabilities and data needed for ensuring cargo protection as well as compliance with the Food Safety Modernization Act regulatory requirements. TOTE is also deploying ORBCOMM’s CargoWatch solution for their insulated trailers, dry containers and flatbed equipment to improve cargo tracking and visibility for shippers.

In addition, TOTE is deploying ORBCOMM’s VesselConnect solution on their fleet of Roll-On/Roll-Off (RO/RO) vessels for “on-water” monitoring and reporting. This is the first known deployment on a RO/RO vessel in the shipping industry. ORBCOMM’s VesselConnect allows TOTE to receive critical data from its refrigerated containers and trailers, including reefer status and temperature, on the 1,450 nautical mile voyage between Anchorage and Tacoma. A key benefit of ORBCOMM’s VesselConnect is enhanced crew safety by eliminating the need to manually check the temperature status and condition of reefers.

“ORBCOMM’s advanced telematics solutions are an ideal complement to TOTE Maritime Alaska’s best-in-class service and assets and will enable us to provide maximum safety and further improve the overall customer experience,” said Michael Noone, President, TOTE Maritime Alaska.  “Our commitment to innovate is essential to our success, and we look forward to deploying ORBCOMM technology on our assets to provide an even greater service and experience for our customers.”

TOTE Maritime Alaska began installing ORBCOMM’s solutions in the second quarter of 2017 and will complete installation of all equipment late Q4 2017 or early Q1 2018.

 

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UPDATE: TOTE Maritime Committed to Relief and Recovery Efforts in Puerto Rico

TOTE Maritime terminal in San Juan with more then 2700 containers of cargo ready to be distributed

UPDATE – September 30, 2017

Over the last few days, TOTE Maritime has seen an increase in the number of containers that have left the terminal in San Juan indicating that, thanks to ongoing efforts of broader Puerto Rican community, relief goods are making their way to stores, communities and families throughout the island.

Over the last four days the number of containers that have left TOTE Maritime’s San Juan terminal are:

  • Tuesday (September 26) – 110
  • Wednesday (September 27) – 180
  • Thursday (September 28) – 259
  • Friday (September 29) – 246

TOTE Maritime is working around the clock to enable access to containers as is convenient for customers and the government. We will continue to provide updates regarding cargo leaving the facility.

In addition to supporting the movement of cargo from the terminal to communities throughout the island, TOTE Maritime is engaged in the following efforts to support the government’s ongoing efforts to expedite the distribution of cargo throughout the island:

  • Coordinating directly with Puerto Rican customs to speed the release of food
  • Providing logistical support to the government for all government purchased food items

TOTE Maritime’s Isla Bella is scheduled to arrive in Puerto Rico Sunday October 1 with more than 1000 additional FEUs of relief and recovery goods for the people of Puerto Rico.

 

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September 27, 2017 – Jacksonville, FL – TOTE Maritime is working around the clock to ensure that relief and recovery supplies are available to the people of Puerto Rico. In the last few days, TOTE Maritime and sister company Tropical have discharged three vessels. As of last night, more than 2750 FEUS (forty foot equivalents) of cargo, including ice, water, fuel, generators and canned/dried food, will have arrived at the Port all intended to assist with the short and long term needs of the island.

TOTE Maritime is working directly with the American Red Cross and FEMA as well as various local churches and smaller local organizations to prioritize the most critical items.  In addition, TOTE is coordinating with these organizations and the island to ensure future sailings contain key items for the communities of Puerto Rico.

“We are committed to playing a central role in supporting Puerto Rico during this time and ensuring that all Puerto Ricans have access to basic necessities such as clean water and food as the relief and recovery efforts begin” noted Tim Nolan, President of TOTE Maritime Puerto Rico. “Our ships have significant capacity and we want to use our resources to support the island. Just one ship can carry the same amount of goods as nearly 2000 passenger planes – and we want to make sure every shipment, every ton, every container counts and helps the people of Puerto Rico.”

TOTE Maritime is on-hiring additional equipment to ensure continuous flow of cargo to the island with the upcoming sailings.

TOTE Maritime will continue to engage with appropriate parties to ensure the needs of the island are being met over the coming weeks and months.

 

Media Contacts:

Tyler Edgar

Tyler.edgar@toteresources.com

253.802.6479

 

Ria Mangat

rmangat@totemaritime.com

904.303.5823

TOTE Maritime Named Top Ocean Carrier and Leader in Customer Service

TOTE Maritime Named Top Ocean Carrier and Leader in Customer Service

TOTE Maritime Alaska named Top Ocean Carrier and both TOTE Maritime Alaska and Puerto Rico received top honors for Customer Service

 

September 28, 2017 – Federal Way, WA –  TOTE Maritime Alaska has been awarded top honors as the leading Ocean Carrier and both TOTE Maritime Alaska and TOTE Maritime Puerto Rico received the highest scores in the customer service category in this year’s Quest for Quality Awards.

Logistics Management’s annual Quest for Quality awards ranks Ocean carriers on five categories – on-time, performance, value, information technology, customer services and equipment and operations. “TOTE Maritime Alaska is honored to receive this special award from the industry,” commented Mike Noone, President of TOTE Maritime Alaska. “It is especially gratifying because it is an acknowledgement directly from our customers for the best-in-class service we provide them.”

Driving TOTE Maritime Alaska’s leader position in the Ocean Carrier category was its top ranking in both the value and customer service categories. Within the area of customer service, TOTE Maritime Puerto Rico and TOTE Maritime Alaska outranked the other carriers with a score of 9.85, while the carrier average was 8.32. TOTE Maritime is honored to be ranked the Best of the Best in Customer Service in LM’s 2017 Quest for Quality Awards.

Tim Nolan, President of TOTE Maritime Puerto Rico noted “The TOTE Maritime team is dedicated to exceeding our client’s’ expectations with efficiency, integrity and unparalleled customer service. We are pleased to accept these awards that reflect our commitment to exceptional customer service in ocean cargo transportation.”

Despite all of the uncertainty throughout the shipping industry, TOTE Maritime has maintained its focus on delivering excellent customer service throughout all facets of its supply chain. Logistics Management readers have stated that TOTE Maritime has done nothing less than provide world-class service over the last year.

View the select list of Ocean Carrier Winners and review the Scoring Process.

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TOTE Maritime Committed to Relief and Recovery Efforts in Puerto Rico

TOTE Maritime terminal in San Juan with more then 2700 containers of cargo ready to be distributed

September 27, 2017 – Jacksonville, FL – TOTE Maritime is working around the clock to ensure that relief and recovery supplies are available to the people of Puerto Rico. In the last few days, TOTE Maritime and sister company Tropical have discharged three vessels. As of last night, more than 2750 FEUS (forty foot equivalents) of cargo, including ice, water, fuel, generators and canned/dried food, will have arrived at the Port all intended to assist with the short and long term needs of the island.

TOTE Maritime is working directly with the American Red Cross and FEMA as well as various local churches and smaller local organizations to prioritize the most critical items.  In addition, TOTE is coordinating with these organizations and the island to ensure future sailings contain key items for the communities of Puerto Rico.

“We are committed to playing a central role in supporting Puerto Rico during this time and ensuring that all Puerto Ricans have access to basic necessities such as clean water and food as the relief and recovery efforts begin” noted Tim Nolan, President of TOTE Maritime Puerto Rico. “Our ships have significant capacity and we want to use our resources to support the island. Just one ship can carry the same amount of goods as nearly 2000 passenger planes – and we want to make sure every shipment, every ton, every container counts and helps the people of Puerto Rico.”

TOTE Maritime is on-hiring additional equipment to ensure continuous flow of cargo to the island with the upcoming sailings.

TOTE Maritime will continue to engage with appropriate parties to ensure the needs of the island are being met over the coming weeks and months.

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Media Contacts:

Tyler Edgar

Tyler.edgar@toteresources.com

253.802.6479

 

Ria Mangat

rmangat@totemaritime.com

904.303.5823

Thanksgiving Holiday Notice

September 22, 2017

To Our Valued Customers,

In order to allow you to better plan your shipments to and from Alaska during the upcoming Thanksgiving Holiday, we would like to advise you of some changes in our sailing and operational schedules. The schedule is as follows:

 

Northbound from Tacoma:

  • No northbound sailing on Thursday morning, November 23
  • Voyage 17181 – North Star:
  • Departs Saturday, November 25 at 0100
  • All Trailer and Vehicle cutoffs remain in effect
  • Cargo will discharge in Anchorage on Tuesday, November 28 at 0700

 

Southbound from Anchorage:

  • Voyage 17178 – North Star:
  • Departs Anchorage on Sunday, November 19
  • Cargo will discharge in Tacoma on Friday evening, November 24 (5 day transit)
  • Voyage 17180 – Midnight Sun:
  • Departs Anchorage on Tuesday, November 21
  • Cargo will discharge in Tacoma on Wednesday evening, November 29 (8 day transit)
  • There is no southbound departure from Anchorage on Sunday, November 26
  • Voyage 17182 – North Star:
  • Departs Anchorage on Tuesday, November 28
  • Cargo will discharge Tacoma on Friday, December 1

 

Tacoma Marine Terminal and Vehicle Department

Federal Way Customer Service, Inland and Fleet Department 

  • Wednesday, November 22 – OPEN
  • Trailer Gate: 0800-2400
  • Vehicle Gate: 0800-1600
  • Thursday, November 23 – CLOSED
  • Friday, November 24 – OPEN
  • Trailer Gate: 0800-2300
  • Vehicle Gate: 0800-1500

 

Anchorage Terminal and Office 

  • Wednesday, November 22 – OPEN (Normal Hours)
  • Thursday, November 23 – CLOSED
  • Friday, November 24 – OPEN
  • Trailer and Vehicle Gate: 0800-1145
  • Sunday, November 26 – CLOSED
  • Monday, November 27 – OPEN
  • Trailer Gate: 0700 Start

 

Should you have any questions, please contact the following:

 

Federal Way Customer Service                                253-449-2112

Federal Way Sales Representative                          800-426-0074

Alaska Sales Representative                                    907-265-7216

 

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/