TOTE Maritime Deploying State-of-the-Art Telematics in Alaska

TOTE Maritime Deploying State-of-the-Art Telematics in Alaska

TOTE Maritime Alaska began installing ORBCOMM’s solutions in the second quarter of 2017 and will complete installation of all equipment late Q4 2017 or early Q1 2018.

Federal Way, Washington – October 5, 2017 – TOTE Maritime Alaska has announced that the installation of ORBCOMM’s telematics devices across a broad equipment platform will be complete in the coming months.   ORBCOMM Inc., a leading global provider of Machine-to-Machine (M2M) and Internet of Things (IOT) solutions, was selected to provide a broad portfolio of telematics solutions to monitor and control its refrigerated, dry and flatbed equipment.  TOTE Maritime Alaska is the leading Jones Act carrier serving the Alaska market, connecting greater Alaska to the Continental United States and beyond.  This is the second deployment for TOTE Maritime, following the success of the TOTE Maritime Puerto Rico reefer management system deployment earlier this year.

By leveraging telematics technology, TOTE can further improve key initiatives across safety, cold-chain, customer experience, and provide the tools to have the most efficient and safe supply chain to the state of Alaska.

ORBCOMM’s ReeferConnect and CargoWatch® solutions provide real-time cold chain monitoring for TOTE’s refrigerated containers and trailers, delivering the precise temperature monitoring capabilities and data needed for ensuring cargo protection as well as compliance with the Food Safety Modernization Act regulatory requirements. TOTE is also deploying ORBCOMM’s CargoWatch solution for their insulated trailers, dry containers and flatbed equipment to improve cargo tracking and visibility for shippers.

In addition, TOTE is deploying ORBCOMM’s VesselConnect solution on their fleet of Roll-On/Roll-Off (RO/RO) vessels for “on-water” monitoring and reporting. This is the first known deployment on a RO/RO vessel in the shipping industry. ORBCOMM’s VesselConnect allows TOTE to receive critical data from its refrigerated containers and trailers, including reefer status and temperature, on the 1,450 nautical mile voyage between Anchorage and Tacoma. A key benefit of ORBCOMM’s VesselConnect is enhanced crew safety by eliminating the need to manually check the temperature status and condition of reefers.

“ORBCOMM’s advanced telematics solutions are an ideal complement to TOTE Maritime Alaska’s best-in-class service and assets and will enable us to provide maximum safety and further improve the overall customer experience,” said Michael Noone, President, TOTE Maritime Alaska.  “Our commitment to innovate is essential to our success, and we look forward to deploying ORBCOMM technology on our assets to provide an even greater service and experience for our customers.”

TOTE Maritime Alaska began installing ORBCOMM’s solutions in the second quarter of 2017 and will complete installation of all equipment late Q4 2017 or early Q1 2018.

 

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TOTE Maritime Named Top Ocean Carrier and Leader in Customer Service

TOTE Maritime Named Top Ocean Carrier and Leader in Customer Service

TOTE Maritime Alaska named Top Ocean Carrier and both TOTE Maritime Alaska and Puerto Rico received top honors for Customer Service

 

September 28, 2017 – Federal Way, WA –  TOTE Maritime Alaska has been awarded top honors as the leading Ocean Carrier and both TOTE Maritime Alaska and TOTE Maritime Puerto Rico received the highest scores in the customer service category in this year’s Quest for Quality Awards.

Logistics Management’s annual Quest for Quality awards ranks Ocean carriers on five categories – on-time, performance, value, information technology, customer services and equipment and operations. “TOTE Maritime Alaska is honored to receive this special award from the industry,” commented Mike Noone, President of TOTE Maritime Alaska. “It is especially gratifying because it is an acknowledgement directly from our customers for the best-in-class service we provide them.”

Driving TOTE Maritime Alaska’s leader position in the Ocean Carrier category was its top ranking in both the value and customer service categories. Within the area of customer service, TOTE Maritime Puerto Rico and TOTE Maritime Alaska outranked the other carriers with a score of 9.85, while the carrier average was 8.32. TOTE Maritime is honored to be ranked the Best of the Best in Customer Service in LM’s 2017 Quest for Quality Awards.

Tim Nolan, President of TOTE Maritime Puerto Rico noted “The TOTE Maritime team is dedicated to exceeding our client’s’ expectations with efficiency, integrity and unparalleled customer service. We are pleased to accept these awards that reflect our commitment to exceptional customer service in ocean cargo transportation.”

Despite all of the uncertainty throughout the shipping industry, TOTE Maritime has maintained its focus on delivering excellent customer service throughout all facets of its supply chain. Logistics Management readers have stated that TOTE Maritime has done nothing less than provide world-class service over the last year.

View the select list of Ocean Carrier Winners and review the Scoring Process.

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TOTE Maritime Honored for Customer Service in 2017 Quest for Quality Award from Logistics Management Magazine

 

TOTE Maritime Puerto Rico and TOTE Maritime Alaska received highest scores for Logistics Management’s (LM) 2017 Quest for Quality award in the area of Customer Service. For over three decades Logistics Management has recognized the best in the industry, scored strictly on the basis of service quality. These awards are regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

Over 5,327 customers of logistics companies were surveyed to determine the global ocean carriers that ranked highest among their qualified peers. Companies were ranked based upon their core competencies through an intense, six-month third party analytics review. Within the area of customer service, TOTE Maritime Puerto Rico and TOTE Maritime Alaska outranked the other carriers with a score of 9.85, while the carrier average was a 8.32. TOTE Maritime is honored to be ranked the Best of the Best in Customer Service in LM’s 2017 Quest for Quality Awards.

View the select list of Ocean Carrier Winners and review the Scoring Process.

Despite all of the uncertainty throughout the shipping industry, TOTE Maritime has maintained its focus on delivering excellent customer service throughout all facets of its supply chain. Logistics Management readers have stated that TOTE Maritime has done nothing less than provide world-class service over the last year.

TOTE Maritime Puerto Rico and TOTE Maritime Alaska provides seamless essential cargo shipping services across the Caribbean and United States. We proudly provide top-quality service to customers from multinational grocery chains to individuals shipping a vehicle keeping them informed every step of the way. The TOTE Maritime team is dedicated to exceeding our client’s’ expectations with efficiency, integrity and unparalleled customer service. We are pleased to accept these awards that reflect our commitment to exceptional customer service in ocean cargo transportation.

TOTE Maritime Alaska Named Top Ocean Carrier

To our valued customers,

Yesterday, Logistics Management announced the 2017 Quest for Quality award winners.

We were extremely pleased to find out that TOTE Maritime Alaska won first place in the Ocean Carrier category

For more than 30 years, Logistics Management has asked its subscribers to rate companies in various sectors of the industry.  Winners are awarded based on these ratings.  For the Ocean Category, carriers are rated on Customer Service, Information Technology, Performance, Value and Operations, all areas of our business we take very seriously.

We are extremely honored to have this award bestowed on us by our customer base and want to thank you for your vote of confidence.  We could not have done this without your support over the years. 

Sincerely,

Mike Noone

President

TOTE Maritime Alaska

Wienermobile Uses RO/RO

Oscar Mayer recently released a TV commercial showing the rigors of delivering Wienermobile’s hot dogs North to Alaska. Over 7 million people saw TOTE Maritime Alaska’s capabilities of handling non-standardized cargo in such extreme conditions.

TOTE Maritime Alaska’s on-time performance and safety record earned us the honor of transporting the famous drivable hot dog.  Our “Built for Alaska” Orca vessels, designed exclusively for Alaska, provide RO/RO (roll on/ roll off) handling of oversized and unusually-shaped vehicles between Tacoma and Anchorage.

Need to ship an RV, boat, car, truck or a vehicle that will turn heads on the highway? TOTE Maritime Alaska will deliver it safely, efficiently and damage-free between Anchorage and Tacoma.

Let’s roll!

 

Grace Greene earns The Denali Award

 

Grace_Greene Shipping to Alaska
Michael Kelly, husband Stu Greene, Grace Greene and mother Martha Kelly

Grace Greene, Vice President & Alaska General Manager for TOTE Maritime Alaska, was recently awarded The Denali Award by Alaska Business Monthly and Junior Achievement of Alaska. The award recognizes Grace’s professional excellence and leadership as well as her profound commitment to community.

At TOTE Maritime our mission is safely shipping cargo to Alaska twice-weekly all year long while investing our time, resources and talents in the communities in which we live and serve.

Grace Greene with TOTE Maritime Alaska president Michael Noone

Congratulations Grace!

 

TOTE Maritime Alaska Remembers Leonard Shapiro, Founder and Legend

One of TOTE Maritime Alaska’s founding members, Leonard Shapiro, passed away last week in Seattle.  Leonard had courageously fought cancer for over four years. Len was one of the members of the original Sun Shipyard team that moved their families from Philadelphia and came to the Pacific Northwest to launch the start up Totem Ocean Trailer Express (now TOTE Maritime Alaska) in 1975. He then participated as part of the TOTE management team that joined with outside investors to buy the company from Sun Shipyard in 1982 creating what would become the foundation for the Saltchuk family of companies.

Everyone that worked with Leonard knows that he was one of a kind.  He seemed to live for the battles, craving for an intellectual heated, and loud, argument, only to follow with a sudden switch to being pleasant and asking about how you are doing.  Len is a legend in the Alaska shipping industry.  Customers, competitors, fellow employees, all have Len Shapiro stories. 

Len is survived by his wife Pat, and two daughters Rachael Sterrett and Sarah Tauer.

Our thoughts and prayers are with the Shapiro family as they remember Leonard’s great life.

TOTE Maritime Alaska Names Michael Noone to President of TOTE Maritime Alaska

FOR IMMEDIATE RELEASE:

Media Contact:
Bee Meas
TOTE Maritime Alaska
206-304-3321

TOTE Maritime Alaska Names Michael Noone to President of TOTE Maritime Alaska

December 7, 2015- Federal Way, WA – TOTE Maritime Alaska is pleased to announce that Michael Noone will assume the role of President, January 1, 2016.

MICHAEL NOONE

Noone joined TOTE Maritime Alaska as Chief Operating Officer in August 2013, bringing 28 years of experience in the shipping and logistics field. As COO, he has been responsible for creating strategic and operating plans for sales, pricing and operations.

Noone received his bachelor’s degree from Wagner College and is certified by some of the nation’s top executive programs in Logistics, including the SMEAL College of Business Administration at Penn State University and the Fisher College of Business at Ohio State University. He also earned certifications in Advance Management from INSEAD, in Strategic Planning and Implementation from the Ross School of Business at the University of Michigan and is a past Steering Committee Member at the Retail Industry Leaders Association (RILA).

Noone’s predecessor John Parrott, who has served as the company’s President since 2009, will join TOTE’s sister company, Foss Maritime as Chief Operating Officer, where he will be responsible for the oversight of Foss’s key operating divisions.

“We thank John Parrott for his many contributions, accomplishments and leadership for TOTE Maritime Alaska,” said TOTE President & CEO Anthony Chiarello. “We wish him well in his new role at Foss and look forward to TOTE’s continued success under Mike’s capable leadership.”

About TOTE Maritime Alaska

Headquartered in Federal Way, WA, TOTE Maritime Alaska operates two custom-built cargo vessels between Tacoma and Anchorage with twice-weekly sailings year-round. TOTE Maritime Alaska, formerly Totem Ocean Trailer Express, is a TOTE company, part of the Saltchuk family of companies. For more information, visit www.totemaritime.com.

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