TOTE Maritime Launches Mobile Application for Customers

TOTE Maritime Launches Mobile Application for Customers

Mobile App is part of TOTE Maritime’s eSolutions platform designed to streamline and enhance the customer experience

May 10, 2018 – In late March, TOTE Maritime introduced a new mobile application as part of the company’s online customer service platform. The new mobile application is the first in the US domestic trade to offer a single platform for customers to access real time shipment data.

The TOTE Portal mobile application allows TOTE Maritime customers to access their shipment information from anywhere using any device.  Features of this new application include but are not limited to:

  • Equipment Status Information
  • Watch List Capabilities with Automatic Notification
  • Arrival & Departure Shipment Details
  • Voyage Calendar
  • One Touch Access to Customer Service

 

Since its initial launch, TOTE Maritime – with customers in diverse locations such as Puerto Rico and Alaska – has received praise for the application specifically regarding its ease of use, increased transparency and overall benefits for customers’ business needs.

“I love the TOTE Maritime app – overall it is a wonderful addition to their customer service. I like that I can do everything from my phone including track shipments and monitor inventory.  This information allows me to make educated decisions about equipment in our yards which is important for the larger business” commented Andrea Thompson of the Odom Corporation.

Todd Browner, District Manager for Lynden International noted “It is very easy to use and provides a lot of information at my fingertips – I don’t have to pull out my laptop and log in to get updates.”

“TOTE is committed to meeting and exceeding our customers’ expectations and needs” noted Kevin Kendrick, Senior Vice President and Chief Commercial Officer, TOTE. “The new mobile app provides access to critical cargo information at any time of day. Our goal is for the app to enhance TOTE’s best in class customer service experience.”

This new tool is part of TOTE’s eSolutions platform – an ongoing effort to provide online applications that are useful and relevant to TOTE’s diverse customer base.

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ATS International and TOTE Maritime Announce U.S. to Puerto Rico Partnership

St. Cloud, Minn. Tuesday, May 8, 2018 — ATS International, a division of Anderson Trucking Service (ATS), is proud to introduce a strategic partnership with TOTE Maritime Puerto Rico to offer a game-changing equipment innovation for shipping non-containerized cargo.  For the first time ever, shippers will now be able to accommodate traditionally non-containerized cargo in a Lift-On/Lift-Off (Lo/Lo) container environment. The patented Breakbulk Boxx™, along with our newly designed 53’ flatracks will now offer non-containerized shippers and consignees in the U.S. / Puerto Rico trade with a 3-day transit option not previously available.

Designed for in-gauge breakbulk cargo, these innovative equipment options allow companies that primarily ship freight requiring side loading and unloading to take advantage of the faster transit, increased security, and convenience of TOTE Maritime Puerto Rico’s Lo/Lo services. The Breakbulk Boxx™ and 53’ flatrack designs will be available exclusively through ATS International and TOTE Maritime.

“We are excited and proud to have these units and service capabilities available to aid in the recovery and rebuilding of Puerto Rico when needed the most.  With more than four decades of experience in the U.S./Puerto Rico shipping lane, TOTE Maritime was a natural partner for us to introduce this exclusive Lift-on/Lift-off technology,” said ATS COO Brent Anderson. “TOTE Maritime has a proven dedication to safety with a commitment to their employees, customers, community, and environment. These values align with the mission of ATS, and work towards our pledge for innovation in the international freight markets.”

TOTE Maritime’s commitment to the people of Puerto Rico has never wavered. TOTE Maritime provides twice-weekly service to/from Puerto Rico, connecting residents in this non-contiguous region with the supplies needed to support life on the island including families, businesses and the local economy. “We are excited to partner with ATS on this innovative equipment as it will help rebuild the island of Puerto Rico after the devastating impacts from Hurricane Maria”, says Bill Taylor VP of Commercial for TOTE Maritime. “Our partnership with ATS and their investment in these new equipment types will set the stage for a new way to move non-containerized cargo to/from the island of Puerto Rico for many years to come.” TOTE Maritime Puerto Rico is part of the TOTE family of companies committed to offering the highest level of service while ensuring the safety of the individuals and communities served.

TOTE Maritime Unveils Customer Web Portal Enhancements

TOTE Maritime Unveils Customer Web Portal Enhancements

In addition to updated web portal, TOTE Maritime will launch mobile application in early 2018

March 7, 2018  – TOTE Maritime has continued to enhance its customer web portal as part of its ongoing commitment to the customer experience and best-in-class service. The updates will both improve and simplify the customer experience, reducing the amount of time customers spend on the portal and making it easier to manage shipments.

This series of enhancements is Phase III of TOTE Maritime’s portal upgrade and part of the company’s commitment to providing a premier customer experience.

Additional features included in the portal enhancement include:

  • Improved navigation features which will reduce the amount of time customers spend in the portal while streamlining access to cargo data and information.
  • Added bookmarking feature providing customers with the ability to monitor priority cargo being move with TOTE Maritime.

Both TOTE Maritime’s Alaska and Puerto Rico customers benefit from this upgrade made available to all customers on February 26.

In addition to this modern and simplified customer portal, TOTE Maritime is currently testing a mobile application which will have the same look and feel that customers enjoy in the online portal. A few of the features included in the mobile application include watch list capabilities, equipment status information and a voyage calendar. TOTE Maritime’s mobile platform will be complete and available to customers by the end of March.

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Family of El Faro Crew Member Delivers more than 30,000 Pounds of Relief Goods to Puerto Rico

Family of El Faro Crew Member Delivers more than 30,000 Pounds of  Relief Goods to Puerto Rico

TOTE honored to support family with distribution of goods on the island

 

San Juan, Puerto Rico – January 18, 2018 – For three days in December, Deb and Robin Roberts visited Puerto Rico to distribute more than 30,390 pounds of food, water, personal hygiene supplies and other key goods to those most impacted by Hurricane Maria.

During this time, the Roberts visited Hogar Casa Feliz in Bayamon, Puerto Rico, an elderly home on the island as well as the community of Loiza, Puerto Rico to distribute goods. The remainder of the items will be provided to communities in need in conjunction with Para la Naturaleza and their ongoing relief and recovery efforts over the month of January.

In November 2017, Deb and Robin Roberts of Wilton, ME began a drive for relief goods in honor of their son Michael Holland. Holland was one of 33 crew members who perished when the cargo ship the El Faro sank in Hurricane Joaquin in October 2015.

Holland spent significant time in Puerto Rico as the El Faro was dedicated to the Puerto Rico trade lane. The Roberts felt called to support the people and communities who played such an integral role in their son’s life.

“It was truly a rewarding experience to be able to help the people of Puerto Rico in memory of our son, Michael” commented Deb and Robin Roberts. “We are so grateful to everyone at TOTE for helping us to make the drive a success. Without their efforts and support, we never would’ve been able to make it happen.  Upon our arrival in Puerto Rico, we were amazed at the sharp contrast between the sheer beauty of the island in areas like San Juan and the utter destruction in areas like Loiza caused by Hurricane Maria.  Yet during our supplies delivery, the people of Loiza taught us a lesson in how to deal with adversity. Despite being without power for over three months, they were all smiling and even broke out in song and dance while they awaited the arrival of the delivery truck. The people of Puerto Rico truly love their island just like Michael did!”

Entrega de suministros por parte de Tote Maritime a personas afectadas por el paso del Huracan Maria en el area de Loiza.

TOTE Maritime Puerto Rico was honored to support the Roberts with their transportation and distribution efforts. Executives from all the TOTE divisions participated in the distribution efforts including Anthony Chiarello, President and CEO of TOTE; Mike Holt, Senior Vice President and General Counsel for TOTE; Phil Greene Jr., President of TOTE Services; and Tim Nolan, President of TOTE Maritime Puerto Rico.

TOTE Maritime Puerto Rico has hosted community giving events each week in communities around Puerto Rico since Hurricane Maria. These events have been organized and supported by Eduardo Pagan, Vice President and General Manager Caribbean Services and Ana Medellin, Caribbean HR Manager and Compliance Officer for TOTE Maritime Puerto Rico.

“Partnering with the Roberts to bring goods to the island has been a gift” commented Anthony Chiarello, President and CEO of TOTE. “There are still so many families and communities struggling to survive after Hurricane Maria – these goods will be invaluable to people throughout the island.”

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TOTE Maritime and Walmart partner to deliver more than 300 Toys to Puerto Rico

TOTE Maritime and Walmart partner to deliver more than 300 Toys to Puerto Rico

December 20, 2017 – San Juan, Puerto Rico – TOTE Maritime Puerto Rico in partnership with Walmart delivered more than 300 toys for boys and girls of all ages to the Boys and Girls Club of Puerto Rico today.

The toys will be distributed to children and their families later this week in time for Christmas and the upcoming holidays.

This is part of TOTE Maritime’s ongoing commitment to the people of Puerto Rico to do all that it can to provide relief and recovery support following Hurricane Maria. TOTE Maritime has been working around the clock to respond to the impact of Hurricane Maria since September 20th. TOTE Maritime employees on the island have worked every day since the storm hit.

The toy drive was led and supported by the employees of TOTE Maritime Puerto Rico as well as TOTE’s employees around the country.

“The Boys and Girls Club of Puerto Rico has been critical to providing food, community programming and safe spaces for the children of Puerto Rico” noted Eduardo Pagan, TOTE Maritime’s VP and General Manager, Caribbean Services. “We hope that these toys will, in some small way, help families enjoy a bit of this holiday season despite the many challenges that families continue to face.”

The Boys and Girls Club of Puerto Rico will be distributing the toys to families and children on December 21.

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TOTE Maritime Puerto Rico headquartered in Jacksonville, FL offers integrated transportation services to and from the United States, Puerto Rico, and the U.S. Virgin Islands. Since Hurricane Maria, TOTE Maritime has delivered more than 30,000 containers to Puerto Rico for both commercial and relief efforts. With the world’s first liquefied natural gas powered containerships and state of the art lift-on, lift-off capabilities, TOTE Maritime Puerto Rico vessels are the most advanced in the trade. Company operations are certified to ISO 9001, ISO 14001, ISO 28000 and Green Office standards. For more information, visit www.totemaritime.com.

 

TOTE Maritime Partnering with Organizations around Puerto Rico to Provide Relief

November 16, 2017 – San Juan, Puerto Rico –  Since Hurricane Maria hit on September 20th, TOTE Maritime has delivered more than 17,000 containers of relief and commercial cargo to the island with an additional 2,500 containers scheduled to arrive in the next week.  This includes:

  • more than 8,000 generators
  • more than 4 million gallons of water
  • 765,000 bags of ice

In addition to bringing vital goods to the island, TOTE Maritime employees in Puerto Rico have supported more than 20 organizations throughout the island and hosted community events each week to distribute food, fuel, water and other items necessary for day to day life.

Below are some of the main organizations TOTE Maritime has partnered with over the last two months to support diverse and critical relief efforts throughout the island.

Para La Naturaleza

Eduardo Pagán, Vice President of TOTE Maritime Puerto Rico, together with Fernando Lloveras, Executive Director of Para la Naturaleza, joined efforts to support more than 800 families in four different areas of the Island: San Cristóbal community in the center town of Barranquitas; the Esperanza community in the north town of Manatí; Punta Pozuelo community in the southeast municipality of Guayama; and the Island of Culebra. Arriving early in the morning, employees gathered to prepare food for the community, and later distributed basic need products, groceries, an ice bag, bottled water boxes and 20,000 gallons of potable water to each family. The consumer goods company Unilever also supported this effort providing various hygiene and cleaning items for all the impacted communities. The collaboration will continue to support the communities until no longer needed.

“As soon as we received the offer from TOTE Maritime, we did not hesitate to add their efforts to the Community Fund Para la Naturaleza, which was created after Hurricanes Irma and María. We will continue to reach the communities most in need – the commitment we have with them is long term. In the first instance, we want to support them in their stabilization process, but beyond that, our interest is to help them create the conditions for stronger and more sustainable communities to emerge,” said Fernando Lloveras San Miguel, President of Para la Naturaleza.”

Para la Naturaleza is an organization that brings together all people who seek a sustainable future for Puerto Rico, facilitates transformative experiences in nature, conserves land of high ecological value, encourages the taking of responsibility for our natural resources and promotes public policy that would result in the protection of these natural resources. After the passage of Hurricane María the organization created the Para la Naturaleza Community Fund to bring aid directly to the communities directly around key ecological areas and support rebuilding efforts.

Centro Tau of the Ricky Martin Foundation

In mid-October, TOTE Maritime delivered containers filled with fuel, stoves and medicine on behalf of Monica Puig and Maria Sharapova who visited the island to distribute these items at the Centro Tau of the Ricky Martin Foundation in the municipality of Loíza.

“I am so thankful for the help that TOTE Maritime has given me with my relief efforts for Puerto Rico. To be able to have the supplies shipped to the island in such a fast, safe and efficient manner means the world to me and enabled to make it possible to hand out all these products to the people that needed it so badly” noted Ms. Puig, a Puerto Rican tennis player and the reigning Olympic champion.

 

P.E.C.E.S

TOTE Maritime has been collaborating with P.E.C.E.S. in the southeast town of Humacao. This organization fosters social, economic, educational development of individuals and communities in social disadvantage. The community received a donation and container transportation of 4,000 bags of ice from TOTE Maritime.

 

Hogar El Buen Pastor

TOTE Maritime donated meals, water, ice, adult diapers and cleaning and hygiene products in the elderly home El Bueno Pastor located in the city of Guaynabo, and impacting over 50 elderly people.

 

Elderly Task Force

In partnership with the Government of Puerto Rico, TOTE Maritime donated ground transportation to deliver products donated, such as canned fruits, juices and crackers for elderly around the island. These items were donated by different entities such as by Econo Supermarket, PRS, Mars, Unilever and Welch’s.

 

Hunger Fight Meals

TOTE Maritime employees from Jacksonville together with the Hunger Fight Meals organization prepared over 5,000 meal kit.  Each meal kit will feed a family of 4 and includes rice and beans, oatmeal and macaroni and cheese. The entity is focus on providing nutritious meals to children and families deemed food insecure and hungry and is partnering with a number of organizations interested in delivering meals to those in Puerto Rico.

 

TOTE Maritime – Supporting Employees and their families

As part of TOTE Maritime’s efforts to help the Puerto Rican people move forward, the company initially focused on providing basic necessities to each employee and their families including items such as electric generators, propane burners, battery fans and other critical items.

Even though all of TOTE Maritime’s employees in Puerto Rio were significantly impacted by Hurricane Maria, it was TOTE’s employees who identified urgent needs around the island and developed weekly programs for supporting various communities and diverse needs.

 

Together with its partners, TOTE Maritime is committed to meeting to the immediate needs of the island while also supporting the long-term regeneration of the island’s economy which is critical for the people and communities of Puerto Rico as they adjust to life after Hurricane Maria.

TOTE Maritime has served Puerto Rico and its communities for the last 35 years. With the world’s first liquefied natural gas powered ships serving the market, TOTE Maritime can provide twice weekly deliveries to the island.

 

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TOTE Maritime Prepares for Largest Cargo Week since Maria

TOTE Maritime Prepares for Largest Cargo Week since Maria

Largest vessels currently in the trade, partnership with Pasha, and addition of barges combined with best-in-class telematics mean more than 3000 containers will arrive and be distributed this week

November 7, 2017 – Jacksonville, FL – Since Hurricane Maria made landfall on September 19th, TOTE Maritime and its employees have been working around the clock to get relief and commercial goods to the people of Puerto Rico. Certainly, the largest effort is underway in San Juan to ensure the smooth and efficient movement of containers off the ships, onto the terminal and into the communities. However, significant work is also being done on the mainland to maximize the amount of cargo available on the island now that roads and communities are more accessible.

This week in San Juan, TOTE Maritime will receive more than 3000 containers of relief and commercial goods for the island. These containers will arrive in San Juan on one of five (5) different assets that TOTE Maritime is utilizing to support the island. This represents more than a 43 percent increase in TOTE’s Maritime’s weekly vessel capacity.

The increase in cargo delivery is a result of the addition of two barges to the TOTE Maritime fleet as well as a partnership between TOTE Maritime, Pasha Hawaii and Crowley Maritime – all Jones Act carriers – to increase goods being delivered to the island.

“TOTE Maritime has been working with a variety of partners to prepare for this increase in capacity” commented Tim Nolan. “For the first few weeks after Hurricane Maria, Puerto Rico would not have been able to handle more cargo than what we typically deliver to the island. Now that roads are more accessible and relief / rebuilding operations are in full swing we know the island is ready for this increase in goods.”

TOTE Maritime’s schedule for the week is as follows:

  • November 6: Pasha’s Horizon Spirit departed Jacksonville for San Juan
  • November 7: Columbia Boston (barge) arrived San Juan with 375 containers
  • November 8: Isla Bella arrived in San Juan with 1062 containers
  • November 10: Charlotte Bridge (barge) scheduled to depart Jacksonville
  • November 11: Perla del Caribe scheduled to arrive in San Juan with 1048 containers

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TOTE Maritime Increasing Service Offerings to Support Relief and Rebuilding

 

TOTE Maritime Increasing Service Offerings to Support Relief and Rebuilding

Company focused on ensuring consistent movement of cargo even though equipment is not being returned at normal pace.

November 1, 2017 – Jacksonville, FL – TOTE Maritime is increasing its service offerings and customer support to meet a growing demand for services as part of the ongoing relief and rebuilding efforts in Puerto Rico.

TOTE Maritime is adding two barges to its fleet. The first barge departed from Jacksonville yesterday with 375 FEUs of cargo. The second barge is scheduled to depart early next week and will carry 350 FEUs of cargo.

“The addition of these barges to our service offering will allow us to better support the increasing and changing needs of Puerto Rico as relief, recovery and rebuilding goods are all being shipped to the island” noted Tim Nolan, President of TOTE Maritime Puerto Rico.

TOTE Maritime has also secured more than 2000 pieces of additional equipment for use in the trade. This is to ensure that cargo can continue to move quickly and efficiently despite the ongoing challenges with equipment availability. The additional equipment includes refrigerated containers, forty foot containers and flat racks for moving items such as utility trucks.

Lastly, TOTE Maritime has been extending their gate hours in both San Juan and Jacksonville to support the additional cargo being moved and allow customers extra time to delivery vital relief goods. TOTE has partnered with a variety of other companies to facilitate the transportation of water and other vital goods to the island from its terminal in Jacksonville. These extended gate hours will allow more flexibility and access for all parties.

TOTE Maritime’s Perla del Caribe arrived on Saturday with more than 1090 containers of goods and the Isla Bella is scheduled to arrive Wednesday morning with close to 1100 containers of relief goods and commercial cargo.

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Media Contact:

Tyler Edgar

253.802.6479

Tyler.edgar@toteresources.com

TOTE Maritime Playing Critical Role in Delivery of Relief Goods to Puerto Rico

October 26, 2017 – Jacksonville, FL – TOTE Maritime, through its partnerships with diverse organizations and individuals such as Monica Puig and the American Red Cross, is playing a leading role in the delivery of relief cargo to Puerto Rico.

Earlier this week, TOTE Maritime delivered containers filled with fuel, stoves and medicine on behalf of Monica Puig and Maria Sharapova who visited the island to distribute these items. “I am so thankful for the help that TOTE Maritime has given me with my relief efforts for Puerto Rico. To be able to have the supplies  shipped to the island in such a fast, safe and efficient manner means the world to me and enabled to make it possible to hand out all these products to the people that needed it so badly”  noted Ms. Puig, a Puerto Rican tennis player and the reigning Olympic champion.

TOTE Maritime has also worked closely with customers and non-profit organizations to meet the ever changing and increasing needs of the island.

Chris Swartz, Director of AJC Logistics noted “TOTE Maritime’s efforts to support our company, our customers and, most importantly, the people on the island have been extraordinary. Their flexibility and solutions oriented approach in this time of crisis is ensuring the timely delivery of relief goods while sustaining and reinvigorating the island’s economy. They are the leader of refrigerated cargo shipment to the island.  Reliable refrigerated cargo delivery means restaurants, retailers and hotels are open and people are able to get back to work and support their families.”

Sergio Sandrin, President of Aqua Gulf Transport, commented “Since Maria hit Puerto Rico, we have worked closely with TOTE Maritime to keep our customers supply chain moving forward. Over the last month, at every step along the way, TOTE has clearly communicated the challenges and worked with us on solutions.”

TOTE Maritime and its partners are committed to meeting to the immediate needs of the island while also supporting the long-term regeneration of the island’s economy which is critical for the people and communities of Puerto Rico as they adjust to life after Hurricane Maria.

“We are appreciative for the partnership with TOTE Maritime to support the people of Puerto Rico following Hurricane Maria,” said Lauren Ulrich, Director of Logistics Support for Disaster Cycle Services at the American Red Cross. “TOTE’s commitment to people, communities and the environment make them a good disaster response partner.”

Since Hurricane Maria, TOTE Maritime has delivered more than 9300 containers of relief good and cargo to the island. The Isla Bella arrived yesterday with more than 1040 containers and the Perla del Caribe will arrive this weekend.

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TOTE Maritime Cargo to Puerto Rico has Increased Twenty Percent Since Hurricane Maria

October 19, 2017 – Jacksonville, FL  – Since Hurricane Maria made landfall in Puerto Rico on September 19, TOTE Maritime’s vessels have brought cargo to the island nine times delivering more than 7200 containers of food, water, oxygen, generators and other essential relief and recovery items. This is along with the regular day to day commercial needs for the island.

Through its efforts, TOTE Maritime has supported a twenty percent increase in cargo movement to the island.  TOTE Maritime and its customers are working closely together to ensure the most critical items are receiving priority status, expediting their movement off the ships and into the communities.

This would not be possible without the engagement of key transportation partners including truckers, stevedores, Puerto Rican Tax Department (Hacienda) and the Puerto Rico Port Authority. This ongoing partnership and coordination has ensured a steady flow of cargo leaving the terminal once a ship arrives.

A container of ice shipped and donated by TOTE Maritime.

Offloading goods quickly and efficiently is also an integral step in the delivery and distribution process. Puerto Rico Terminals has been a critical partner and supported a significant increase in vessel traffic and cargo as relief goods are being sent to the island. Immediately following Hurricane Maria, Puerto Rico Terminals brought eight (8) engineers to Puerto Rico to reestablish crane operations and generator power that is necessary for unloading cargo in the port. Puerto Rico Terminals continues to accommodate additional vessels and to date has offloaded more than 9,000 containers including seven (7) relief ships for the people of Puerto Rico.

TOTE Maritime’s Isla Bella arrived Tuesday night with more than 1050 containers and the Perla del Caribe is expected to arrive in San Juan this weekend.  As of this week, the movement of cargo at the TOTE Maritime terminal in San Juan has returned to the levels seen before Hurricane Maria.

 

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Media Contact

Tyler Edgar

253.802.6479

tedgar@toteresources.com