TOTE Maritime Puerto Rico receives top honors in Quest for Quality Awards

TOTE Maritime Puerto Rico receives top honors in Quest for Quality Awards

TOTE received the best score in the Value and IT categories

Jacksonville, FL – Last week it was announced that TOTE Maritime Puerto Rico was ranked number one in the value and IT categories for Ocean Carriers in this year’s Quest for Quality awards. These awards are a reflection of the long term investments being made by TOTE Maritime Puerto Rico – including the world’s first LNG powered containerships, terminal upgrades and custom equipment for customers – to ensure best in class service for the Puerto Rico market.

Logistics Management’s annual Quest for Quality awards ranks Ocean carriers. This annual award is driven by feedback from customers.

“TOTE Maritime Puerto Rico is excited to receive top honors in both of these categories” noted Tim Nolan, President and CEO of TOTE. “Over the last few years, we have implemented new programs and secured new equipment to support diverse customer needs and ensure customer are receiving a best in class customer experience and great value when working with TOTE Maritime.”

Value and information technology, the categories where TOTE Maritime Puerto Rico scored highest in the industry, were ranked as the second and third most important attributes of a successful ocean carrier, preceded only by on-time performance.

Over the last five years, TOTE Maritime Puerto has invested in all aspects of operations to provide a competitive, best in class service for the Puerto Rico trade. These investments include new equipment, new vessels, updated operating systems, and new terminal systems to increase efficiency.

In the last six months, TOTE Maritime has launched a series of new and updated customer tools to improve the customer experience and increase the value of doing business with TOTE Maritime. These investments include additional new equipment such as 53’ and 40’ chassis as well as:

  • an additional 300 x 40’ chassis delivered to Puerto Rico in June.
  • an additional 220 x 53’ newly built containers, distributed in the last two months.
  • an additional 200 x 53’ chassis are being delivered this week (week of August 6).

Most recently, TOTE Maritime launched a new mobile application allowing customers access to cargo and sailing information at any time of day from any device.

In addition to these equipment and IT updates, TOTE continues to adjust service offerings in line with customers’ needs. Specifically, TOTE Maritime Puerto Rico will continue to maintain Saturday gate hours in San Juan, as they have done since the beginning of 2018, to support customer cargo needs on the island.

“These updates are critical to providing customers with access to cargo and vessel information at any time of day from any device in the world” commented Bill Taylor, Vice President of Sales. “We know our customers expect best in class service and we are committed to providing the best customer experience possible.”

View the select list of Ocean Carrier Winners.

-30-

 

TOTE Maritime continues substantial investment in equipment

TOTE Maritime continues substantial investment in equipment

The company has secured additional 53’ containers, chassis and refrigerated equipment

Jacksonville, FL – TOTE Maritime Puerto Rico continues to make substantial investments in equipment to meet the needs of its customers as well as Puerto Rico as the island continues with recovery efforts following last year’s hurricane season.

In the last few months, TOTE Maritime has secured more than 200 additional 53’ containers, leased an additional 500 chassis  and distributed 75 new gen sets for customers in Puerto Rico.

These investments are critical given the focus on recovery and rebuilding the island following Hurricane Maria.  This equipment will also ensure that customers and communities have access to adequate supplies as Puerto Rico prepares for this year’s hurricane season.

TOTE Maritime’s 53’ containers are custom made for both TOTE and Puerto Rico. These custom containers maximize space increasing capacity by 42 percent over a standard 40’ container. With this increased capacity, they also improve efficiency, reduce greenhouse gas emissions and reduce transportation costs for goods traveling to Puerto Rico.

New gen sets and chassis for Puerto Rico mean expanded capacity to support increased cargo and diverse customer needs over the coming months. TOTE’s new gensets will ensure both TOTE and its customers are prepared to support the island throughout hurricane season.

These new equipment purchases are part of TOTE Maritime Puerto Rico’s five year equipment plan that will further improve the customer experience.

-30-

Leadership Transitions announced for TOTE Maritime companies

 

Michael Noone will become President of TOTE Maritime Puerto Rico and Grace Greene will assume the role of President at TOTE Maritime Alaska

 June 12, 2018 – Today TOTE announced leadership changes within its TOTE Maritime division. Michael Noone, currently President of TOTE Maritime Alaska will transition and become President at TOTE Maritime Puerto Rico. Grace Greene, currently Vice President and General Manager at TOTE Maritime Alaska has been promoted to President and will take over for Noone.

These transitions are the first changes within the TOTE organization following the announcement that Tim Nolan will step into the role of President and CEO following the retirement of Anthony Chiarello later this summer.

“I am excited for the opportunity to work with another TOTE company and I look forward to working closer with my colleagues in Jacksonville and San Juan in serving our customers in the Puerto Rico trade” commented Mike Noone. “It has been wonderful to work with my colleagues and the customers in the Alaska trade for the last five years – they have been like a family. Their commitment to Alaska is reflected in TOTE Maritime Alaska’s recent Quest for Quality Award as the Top Ocean Carrier. I am grateful for their support and dedication and I look forward to becoming a part of the Puerto Rico team.”

Noone has more than 30 years of experience in the maritime industry and has been with TOTE Maritime Alaska since 2013. He will officially step into his role on September 4, immediately following the Labor Day holiday. Greene will assume the role of President for TOTE Maritime Alaska on August 6.

“Having lived in Alaska for nearly 10 years, I have personally experienced the critical support that TOTE Maritime Alaska provides to the people and communities of this state” noted Grace Greene. “I look forward to serving as President of TOTE Maritime Alaska and working with the entire team to build on our 40 year success.”

Greene has worked for TOTE Maritime since 2014 and served in the U.S. Marine Corps as a helicopter pilot and Aircraft Commander.

“This is an exciting time for the TOTE family of companies” noted Nolan. “I am confident that we have the best people leading the TOTE Maritime organization into the future. Their leadership will build on TOTE’s 40+ year commitment to providing the best maritime shipping services to the communities of Alaska and Puerto Rico.”

-30-

 

 

 

 

 

 

TOTE’s Tim Nolan Honored with Herb Brand Award

Jacksonville, FL – This weekend, Tim Nolan was honored with the Herb Brand Award at the Maritime Council of NY/NJ’s 56th Annual Dinner Dance.

The Herb Brand award is one of three awards given to champions of the U.S. Maritime industry. Other recipients of this year’s awards were Congressman Cedric Richmond for the Government “Man of the Year” Award and Randi Weingarten President of the American Federation of Teachers who received the Paul Hall Award.

These awards are given to leaders in the government, business and industry communities whose efforts and engagement have championed and strengthened the U.S. Maritime community over the last year. Both Nolan and Weingarten, along with their organizations, were instrumental in delivering relief from the U.S. mainland to Puerto Rico following Hurricane Maria in 2017.

In his acceptance remarks Nolan noted:

“When Hurricane Maria made landfall last September, it was devastating to the people and communities of Puerto Rico. . . It was at this time that I [also] experienced one of the proudest moments of my career, as the U.S. Maritime Industry was one of the first to stand up and support the island in its time of need.   In that moment, every person that is a part of making the U.S. maritime industry so strong came together to support the island. . .The collective response to Hurricane Maria is what makes the U.S. Maritime Industry great. And I am honored and proud to be a part of this community. Through our collaboration and teamwork, we demonstrated that the U.S. maritime community is unlike any other.” 

Nolan was recently named the next President and CEO for TOTE Inc and will begin in this new role on July 16.

-30-

TOTE Maritime Puerto Rico makes large donation to Boys and Girls Club of Puerto Rico

June 6, 2018 – San Juan, Puerto Rico – TOTE Maritime Puerto Rico in its ongoing commitment to Puerto Rican youth recently presented an important donation to the Boys and Girls Clubs of Puerto Rico, announced Eduardo Pagán, Vice President and General Manager of TOTE Maritime.

As part of the ongoing commitment of TOTE Maritime Puerto Rico with the children and youth of Boys & Girls Clubs of Puerto Rico, the shipping company presented a donation of $50,000.00 to provide assistance and support to this entity that does such an important and fundamental work in the lives of Puerto Rican youth.

“TOTE Maritime is proud to contribute to the Boys & Girls Clubs of Puerto Rico, since this support allows them to continue providing educational and safe spaces to hundreds of Puerto Rican youth, who otherwise could be at risk. This support also affects the family circle of the young participants,” said Pagán, who also chairs the Board of Directors of Boys & Girls Clubs of Puerto Rico.

“At Boys & Girls Clubs of Puerto Rico we provide opportunities and tools for children and young people to develop to their full potential. The participants of our Youth of the Year Program represent the potential of our youth. Today we celebrate their achievements, but also their obstacles and challenges,” said Olga Ramos Carrasquillo, President of BGCPR. “Allies like TOTE Maritime make it possible for us to continue serving the youths and their families in our thirteen Clubs, from Mayagüez to Vieques,” added Ramos Carrasquillo.

-30-

TOTE Maritime Launches Mobile Application for Customers

TOTE Maritime Launches Mobile Application for Customers

Mobile App is part of TOTE Maritime’s eSolutions platform designed to streamline and enhance the customer experience

May 10, 2018 – In late March, TOTE Maritime introduced a new mobile application as part of the company’s online customer service platform. The new mobile application is the first in the US domestic trade to offer a single platform for customers to access real time shipment data.

The TOTE Portal mobile application allows TOTE Maritime customers to access their shipment information from anywhere using any device.  Features of this new application include but are not limited to:

  • Equipment Status Information
  • Watch List Capabilities with Automatic Notification
  • Arrival & Departure Shipment Details
  • Voyage Calendar
  • One Touch Access to Customer Service

 

Since its initial launch, TOTE Maritime – with customers in diverse locations such as Puerto Rico and Alaska – has received praise for the application specifically regarding its ease of use, increased transparency and overall benefits for customers’ business needs.

“I love the TOTE Maritime app – overall it is a wonderful addition to their customer service. I like that I can do everything from my phone including track shipments and monitor inventory.  This information allows me to make educated decisions about equipment in our yards which is important for the larger business” commented Andrea Thompson of the Odom Corporation.

Todd Browner, District Manager for Lynden International noted “It is very easy to use and provides a lot of information at my fingertips – I don’t have to pull out my laptop and log in to get updates.”

“TOTE is committed to meeting and exceeding our customers’ expectations and needs” noted Kevin Kendrick, Senior Vice President and Chief Commercial Officer, TOTE. “The new mobile app provides access to critical cargo information at any time of day. Our goal is for the app to enhance TOTE’s best in class customer service experience.”

This new tool is part of TOTE’s eSolutions platform – an ongoing effort to provide online applications that are useful and relevant to TOTE’s diverse customer base.

-30-

 

 

ATS International and TOTE Maritime Announce U.S. to Puerto Rico Partnership

St. Cloud, Minn. Tuesday, May 8, 2018 — ATS International, a division of Anderson Trucking Service (ATS), is proud to introduce a strategic partnership with TOTE Maritime Puerto Rico to offer a game-changing equipment innovation for shipping non-containerized cargo.  For the first time ever, shippers will now be able to accommodate traditionally non-containerized cargo in a Lift-On/Lift-Off (Lo/Lo) container environment. The patented Breakbulk Boxx™, along with our newly designed 53’ flatracks will now offer non-containerized shippers and consignees in the U.S. / Puerto Rico trade with a 3-day transit option not previously available.

Designed for in-gauge breakbulk cargo, these innovative equipment options allow companies that primarily ship freight requiring side loading and unloading to take advantage of the faster transit, increased security, and convenience of TOTE Maritime Puerto Rico’s Lo/Lo services. The Breakbulk Boxx™ and 53’ flatrack designs will be available exclusively through ATS International and TOTE Maritime.

“We are excited and proud to have these units and service capabilities available to aid in the recovery and rebuilding of Puerto Rico when needed the most.  With more than four decades of experience in the U.S./Puerto Rico shipping lane, TOTE Maritime was a natural partner for us to introduce this exclusive Lift-on/Lift-off technology,” said ATS COO Brent Anderson. “TOTE Maritime has a proven dedication to safety with a commitment to their employees, customers, community, and environment. These values align with the mission of ATS, and work towards our pledge for innovation in the international freight markets.”

TOTE Maritime’s commitment to the people of Puerto Rico has never wavered. TOTE Maritime provides twice-weekly service to/from Puerto Rico, connecting residents in this non-contiguous region with the supplies needed to support life on the island including families, businesses and the local economy. “We are excited to partner with ATS on this innovative equipment as it will help rebuild the island of Puerto Rico after the devastating impacts from Hurricane Maria”, says Bill Taylor VP of Commercial for TOTE Maritime. “Our partnership with ATS and their investment in these new equipment types will set the stage for a new way to move non-containerized cargo to/from the island of Puerto Rico for many years to come.” TOTE Maritime Puerto Rico is part of the TOTE family of companies committed to offering the highest level of service while ensuring the safety of the individuals and communities served.

TOTE Maritime Unveils Customer Web Portal Enhancements

TOTE Maritime Unveils Customer Web Portal Enhancements

In addition to updated web portal, TOTE Maritime will launch mobile application in early 2018

March 7, 2018  – TOTE Maritime has continued to enhance its customer web portal as part of its ongoing commitment to the customer experience and best-in-class service. The updates will both improve and simplify the customer experience, reducing the amount of time customers spend on the portal and making it easier to manage shipments.

This series of enhancements is Phase III of TOTE Maritime’s portal upgrade and part of the company’s commitment to providing a premier customer experience.

Additional features included in the portal enhancement include:

  • Improved navigation features which will reduce the amount of time customers spend in the portal while streamlining access to cargo data and information.
  • Added bookmarking feature providing customers with the ability to monitor priority cargo being move with TOTE Maritime.

Both TOTE Maritime’s Alaska and Puerto Rico customers benefit from this upgrade made available to all customers on February 26.

In addition to this modern and simplified customer portal, TOTE Maritime is currently testing a mobile application which will have the same look and feel that customers enjoy in the online portal. A few of the features included in the mobile application include watch list capabilities, equipment status information and a voyage calendar. TOTE Maritime’s mobile platform will be complete and available to customers by the end of March.

-30-

 

 

Family of El Faro Crew Member Delivers more than 30,000 Pounds of Relief Goods to Puerto Rico

Family of El Faro Crew Member Delivers more than 30,000 Pounds of  Relief Goods to Puerto Rico

TOTE honored to support family with distribution of goods on the island

 

San Juan, Puerto Rico – January 18, 2018 – For three days in December, Deb and Robin Roberts visited Puerto Rico to distribute more than 30,390 pounds of food, water, personal hygiene supplies and other key goods to those most impacted by Hurricane Maria.

During this time, the Roberts visited Hogar Casa Feliz in Bayamon, Puerto Rico, an elderly home on the island as well as the community of Loiza, Puerto Rico to distribute goods. The remainder of the items will be provided to communities in need in conjunction with Para la Naturaleza and their ongoing relief and recovery efforts over the month of January.

In November 2017, Deb and Robin Roberts of Wilton, ME began a drive for relief goods in honor of their son Michael Holland. Holland was one of 33 crew members who perished when the cargo ship the El Faro sank in Hurricane Joaquin in October 2015.

Holland spent significant time in Puerto Rico as the El Faro was dedicated to the Puerto Rico trade lane. The Roberts felt called to support the people and communities who played such an integral role in their son’s life.

“It was truly a rewarding experience to be able to help the people of Puerto Rico in memory of our son, Michael” commented Deb and Robin Roberts. “We are so grateful to everyone at TOTE for helping us to make the drive a success. Without their efforts and support, we never would’ve been able to make it happen.  Upon our arrival in Puerto Rico, we were amazed at the sharp contrast between the sheer beauty of the island in areas like San Juan and the utter destruction in areas like Loiza caused by Hurricane Maria.  Yet during our supplies delivery, the people of Loiza taught us a lesson in how to deal with adversity. Despite being without power for over three months, they were all smiling and even broke out in song and dance while they awaited the arrival of the delivery truck. The people of Puerto Rico truly love their island just like Michael did!”

Entrega de suministros por parte de Tote Maritime a personas afectadas por el paso del Huracan Maria en el area de Loiza.

TOTE Maritime Puerto Rico was honored to support the Roberts with their transportation and distribution efforts. Executives from all the TOTE divisions participated in the distribution efforts including Anthony Chiarello, President and CEO of TOTE; Mike Holt, Senior Vice President and General Counsel for TOTE; Phil Greene Jr., President of TOTE Services; and Tim Nolan, President of TOTE Maritime Puerto Rico.

TOTE Maritime Puerto Rico has hosted community giving events each week in communities around Puerto Rico since Hurricane Maria. These events have been organized and supported by Eduardo Pagan, Vice President and General Manager Caribbean Services and Ana Medellin, Caribbean HR Manager and Compliance Officer for TOTE Maritime Puerto Rico.

“Partnering with the Roberts to bring goods to the island has been a gift” commented Anthony Chiarello, President and CEO of TOTE. “There are still so many families and communities struggling to survive after Hurricane Maria – these goods will be invaluable to people throughout the island.”

-30-

TOTE Maritime and Walmart partner to deliver more than 300 Toys to Puerto Rico

TOTE Maritime and Walmart partner to deliver more than 300 Toys to Puerto Rico

December 20, 2017 – San Juan, Puerto Rico – TOTE Maritime Puerto Rico in partnership with Walmart delivered more than 300 toys for boys and girls of all ages to the Boys and Girls Club of Puerto Rico today.

The toys will be distributed to children and their families later this week in time for Christmas and the upcoming holidays.

This is part of TOTE Maritime’s ongoing commitment to the people of Puerto Rico to do all that it can to provide relief and recovery support following Hurricane Maria. TOTE Maritime has been working around the clock to respond to the impact of Hurricane Maria since September 20th. TOTE Maritime employees on the island have worked every day since the storm hit.

The toy drive was led and supported by the employees of TOTE Maritime Puerto Rico as well as TOTE’s employees around the country.

“The Boys and Girls Club of Puerto Rico has been critical to providing food, community programming and safe spaces for the children of Puerto Rico” noted Eduardo Pagan, TOTE Maritime’s VP and General Manager, Caribbean Services. “We hope that these toys will, in some small way, help families enjoy a bit of this holiday season despite the many challenges that families continue to face.”

The Boys and Girls Club of Puerto Rico will be distributing the toys to families and children on December 21.

-30-

 

TOTE Maritime Puerto Rico headquartered in Jacksonville, FL offers integrated transportation services to and from the United States, Puerto Rico, and the U.S. Virgin Islands. Since Hurricane Maria, TOTE Maritime has delivered more than 30,000 containers to Puerto Rico for both commercial and relief efforts. With the world’s first liquefied natural gas powered containerships and state of the art lift-on, lift-off capabilities, TOTE Maritime Puerto Rico vessels are the most advanced in the trade. Company operations are certified to ISO 9001, ISO 14001, ISO 28000 and Green Office standards. For more information, visit www.totemaritime.com.