ALASKA CUSTOMER NOTIFICATIONS

Federal Way Customer Service Lines Down

 

Due to the power outage earlier this week, TOTE Maritime Alaska’s Federal Way phone lines are still unable to receive inbound calls. We have forwarded all main lines to our Anchorage office. Your Account Executive can be reached by cell phone, but individual Customer Representative lines are unavailable.

If you need assistance, please call one of the numbers below and your call will be directed to the appropriate team member.

  • TOTE Maritime Alaska Front Desk      253.449.2100
  • Federal Way Customer Service           253.449.2112
  • Federal Way Sales Representative     253.449.8248
  • Alaska Sales Representative               907.265.7216
  • Alaska Customer Service                     907.276.5868

You may also email CSTOTEMaritimeAlaska@totemaritime.com and a representative will assist you.

Thank you for your support and patience.

 

 

 

ALASKA CUSTOMER NOTIFICATIONS

Martin Luther King Jr. Operations Schedule

 

In observance of Martin Luther King, Jr. Day on January 21, 2019, TOTE Maritime Alaska will have a few changes to our facility operational schedules.

Schedule changes are as follows:

Tacoma Marine Terminal, Tacoma Vehicle Department, Federal Way Office, and Customer Service:

Monday, January 21 – Closed

Tuesday, January 22 – Open – Normal Operation

Anchorage Terminal – All Offices:

Monday, January 21 – Open – Normal Operation

Tuesday, January 22 – Open – Normal Operation

**There is no impact on TOTE Maritime Alaska’s posted Vessel Schedule**

Should you have any questions, please contact the following:

  • Federal Way Customer Service            253-449-2112
  • Federal Way Sales Representative       800-426-0074
  • Alaska Sales Representative               907-265-7216
  • Alaska Customer Service                      907-276-5868

More contact information and our current sailing schedules are always available for your convenience on our web site at: http://www.totemaritime.com/.

We thank you for your continued support.

ALASKA CUSTOMER NOTIFICATIONS
ALASKA CUSTOMER NOTIFICATIONS

Widespread Power Outage Affecting Federal Way and Tacoma Locations

Due to a widespread power outage in the South Sound region, TOTE Maritime Alaska’s Federal Way and Tacoma offices are still experiencing issues with the main phone lines.
For immediate assistance please reach out to your Account Executive directly or a contact below:
For sales and quotes:
Stuart Zimmerman 253.495.0311
Michael Schoeler 253.778.2251
James Moser 253.212.6271
For all other questions or requests, email CSTOTEMaritimeAlaska@totemaritime.com.
Thank you for your support and partnership.
ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska 2018 – 2019 Holiday Schedule Updates

In order to allow you to better plan your shipments to and from Alaska during the upcoming Christmas and New Year’s Holiday, we would like to advise you of some changes in our sailing and operational schedules. The schedule is as follows:

Northbound Voyage                      Tacoma Gate Cut Off                                  Unload Anchorage
NS 18203 Friday, December 21 @ 2300 Wednesday, December 26 @ 0700
MS 18205 Thursday, December 27 @ 2200 (Vehicles @ 1500) Monday, December 31 @ 0700
NS 19001 Thursday, January 3 @ 2300 (Vehicles @ 1500) Monday, January 7 @ 0700
Southbound Voyage                      Anchorage Gate Cut Off Unload Tacoma
MS 18202 Sunday, December 23 @ 1000 Thursday, December 27 @ 2200
NS 18204 Wednesday, December 26 @ 1000 (HAZ cut off Dec. 24 @ 1000) Saturday, December 29 @ 2200 (Freight available December 31 @0800
MS 18206 Monday, December 31 @ 1000 (HAZ cut off Dec. 28 @ 1500) Friday, January 4 @ 1800
NS 19002 Monday, January 7 @ 1000 (HAZ cut off Jan. 4 @ 1500) Friday, January 11 @ 2200

 

Tacoma Marine Terminal, Vehicle Department, Federal Way Office, Customer Service, Federal Way Fleet and Inland Departments:

Monday, December 24                                                                 Closed

Tuesday, December 25                                                                Closed

Monday, December 31                                                       0800-1500

Tuesday, January 1                                                                       Closed

 

The Anchorage Trailer Gate & Vehicle Department:

Monday, December 24                                                                    0800 – 1200

Tuesday, December 25                                                                   Closed

Sunday, December 30                                                                 Closed

Monday, December 31                                                                   0700-1700

Tuesday, January 1                                                                        Closed

Sunday, January 6                                                                Closed

 

 

If you have questions or require further information, please contact the following:

Federal Way Customer Service                     253-449-2112

Tacoma Vehicles                                              253-238-8450

Alaska Sales Representative                          907-265-7216

 

Current sailing schedules are always available at http://www.totemaritime.com.

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska 2018-2019 Holiday Schedule Update

 

In order to allow you to better plan your shipments to and from Alaska during the upcoming Christmas and New Year’s Holiday, we would like to advise you of some changes in our sailing and operational schedules.

 

The schedule is as follows:

 

Northbound Voyage Tacoma Gate Cut Off Unload Anchorage
NS 18203 Friday, December 21 @ 11 PM Wednesday, December 26 @ 7 AM
MS 18205 Thursday, December 27 @ 10 PM (vehicles @ 3 PM) Monday, December 31 @ 7 AM
NS 19001  Thursday, January 3 @ 11 PM (vehicles @ 3 PM) Monday, January 7 @ 7 AM

 

Southbound Voyage Anchorage Gate Cut Off  Unload Tacoma
MS 18202 Sunday, December 23 @ 10 AM Thursday, December 27 @ 10 PM
NS 18204 Wednesday, December 26 @ 10 AM (Hazardous Dec. 24 @ 10 AM) Saturday, December 29 @ 10 PM
MS 18206 Monday, December 31 @ 10 AM (*Hazardous December 28 @ 3 PM) Friday, January 4 @ 6 PM
NS 19002  Monday, January 7 @ 10 AM Friday, January 11 @ 10 PM

 

Tacoma Marine Terminal, Vehicle Department, Federal Way Office, Customer Service, Federal Way Fleet and Inland Departments:

Monday, December 24 Closed
Tuesday, December 25 Closed
Tuesday, January 1 Closed

 

The Anchorage Trailer Gate & Vehicle Department:

Monday, December 24 0800 – 1200
Tuesday, December 25 Closed
Sunday, December 30 Closed
Monday, December 31 0700-1700
Tuesday, January 1 Closed
Sunday, January 6 Closed

 

If you have questions or require further information, please contact the following:

Federal Way Customer Service                     253-449-2112

Tacoma Vehicles                                              253-238-8450

Alaska Sales Representative                          907-265-7216

 

Current sailing schedules are always available at http://www.totemaritime.com.  We appreciate the partnership we enjoy with all of you and hope you have a wonderful holiday.

 

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – UPDATE Schedule 18197

December 15, 2018
**UPDATE**
To all TOTE Maritime Alaska Valued Customers,
Please be advised that the Midnight Sun, northbound voyage 18197, is making good time despite the weather and  TOTE Maritime Alaska will be following a regular schedule for tomorrow’s operations.
Anchorage Terminal and Office:
Sunday, December 16
  • 0700 – Work Start
  • 0800 – Lanes open standard hours; gate remaining open during the lunch hour
  • 1000 – Standard cargo cutoff for Voyage 18198
All standard hazardous cutoffs will remain in effect
Should you have any questions regarding the above, please contact the following:
Alaska Customer Svc                    800.234.8683
Alaska Customer Service             907.265.7216
Federal Way Customer Svc         253.449.2112
Current sailing schedules are available for your convenience at www.totemaritime.com
We apologize for any inconvenience this may cause and appreciate your continued support.
ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Schedule Change Notice 18197

December 14, 2018

 

 

To all TOTE Maritime Alaska valued customers,

 

Please be advised that the Midnight Sun, northbound voyage 18197, will be delayed due to severe weather. TOTE Maritime Alaska will have the following changes in our operational schedule:

 

 

Anchorage Terminal and Office: 

 

Sunday, December 16

0800 – Lanes open standard hours; gate remaining open during the lunch hour               

1000 – Work Start

1000 – Standard cargo cutoff for Voyage 18198

All standard hazardous cutoffs will remain in effect

 

Should you have any questions regarding the above, please contact the following:

 

Alaska Customer Service                  800.234.8683

Alaska Customer Service                  907.265.7216

Federal Way Customer Service       253.449.2112

 

Current sailing schedules are available for your convenience at www.totemaritime.com

 

We apologize for any inconvenience this may cause and appreciate your continued support.

ALASKA CUSTOMER NOTIFICATIONS

Stop Work Night – December 2018

To our valued customers,

 

The regular ILWU Stop Work Night this month will be held on Thursday, December 13th.

 

The Tacoma gate will be closed from 1800hrs Thursday until 0800hrs on Friday.

 

If you have any questions, please call us at (800) 426-0074

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Alaska Rail Service Restored

Monday, Dec. 3, 2018

 

To our valued customers,

 

Effective today, Monday Dec. 3, the Alaska Railroad has restored northbound and southbound railways from Anchorage to Fairbanks. Trailer On Flat Car (TOFC) service has been restored with restrictions. Additional delays may occur due to reduced speeds as the Alaska Railroad continues to assess and enhance infrastructure.

 

If you are using TOFC Service, please contact the Anchorage Customer Service team as soon as possible to communicate Tuesday’s TOFC booking needs. Standard TOFC cutoffs will apply moving forward.

 

  • Anchorage Customer Service 907.276.5867

 

Thank you for your support and partnership.