ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – UPDATE Schedule 18197

December 15, 2018
**UPDATE**
To all TOTE Maritime Alaska Valued Customers,
Please be advised that the Midnight Sun, northbound voyage 18197, is making good time despite the weather and  TOTE Maritime Alaska will be following a regular schedule for tomorrow’s operations.
Anchorage Terminal and Office:
Sunday, December 16
  • 0700 – Work Start
  • 0800 – Lanes open standard hours; gate remaining open during the lunch hour
  • 1000 – Standard cargo cutoff for Voyage 18198
All standard hazardous cutoffs will remain in effect
Should you have any questions regarding the above, please contact the following:
Alaska Customer Svc                    800.234.8683
Alaska Customer Service             907.265.7216
Federal Way Customer Svc         253.449.2112
Current sailing schedules are available for your convenience at www.totemaritime.com
We apologize for any inconvenience this may cause and appreciate your continued support.
ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Schedule Change Notice 18197

December 14, 2018

 

 

To all TOTE Maritime Alaska valued customers,

 

Please be advised that the Midnight Sun, northbound voyage 18197, will be delayed due to severe weather. TOTE Maritime Alaska will have the following changes in our operational schedule:

 

 

Anchorage Terminal and Office: 

 

Sunday, December 16

0800 – Lanes open standard hours; gate remaining open during the lunch hour               

1000 – Work Start

1000 – Standard cargo cutoff for Voyage 18198

All standard hazardous cutoffs will remain in effect

 

Should you have any questions regarding the above, please contact the following:

 

Alaska Customer Service                  800.234.8683

Alaska Customer Service                  907.265.7216

Federal Way Customer Service       253.449.2112

 

Current sailing schedules are available for your convenience at www.totemaritime.com

 

We apologize for any inconvenience this may cause and appreciate your continued support.

ALASKA CUSTOMER NOTIFICATIONS

Stop Work Night – December 2018

To our valued customers,

 

The regular ILWU Stop Work Night this month will be held on Thursday, December 13th.

 

The Tacoma gate will be closed from 1800hrs Thursday until 0800hrs on Friday.

 

If you have any questions, please call us at (800) 426-0074

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Alaska Rail Service Restored

Monday, Dec. 3, 2018

 

To our valued customers,

 

Effective today, Monday Dec. 3, the Alaska Railroad has restored northbound and southbound railways from Anchorage to Fairbanks. Trailer On Flat Car (TOFC) service has been restored with restrictions. Additional delays may occur due to reduced speeds as the Alaska Railroad continues to assess and enhance infrastructure.

 

If you are using TOFC Service, please contact the Anchorage Customer Service team as soon as possible to communicate Tuesday’s TOFC booking needs. Standard TOFC cutoffs will apply moving forward.

 

  • Anchorage Customer Service 907.276.5867

 

Thank you for your support and partnership.

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Operations Returning to normal

To our valued customers,

 

We are happy to announce the Midnight Sun successfully docked at the Port of Alaska as scheduled Sunday, Dec. 2, and operations are returning to normal.

 

The Alaska Railroad is continuing repairs and is not expected to be operational until Tuesday evening. We will await final confirmation from the railroad and continue working with our partners to ensure all rail cargo is covered with over-the-road service.

 

If issues with infrastructure are found that could affect deliveries in the coming weeks, please reach out to your Account Executive or the Anchorage Customer Service Team.

 

TOTE Maritime Alaska is grateful for the safety of our team in Alaska and the hard work they put in during this challenging time. We are committed to supporting our customers and ensuring Alaskans have access to the food, clothing, and items they need to return to normal.

 

Thank you to our customers and key partners in helping us resume normal operations.

 

We expect no change to service for Tuesday’s arrival in Anchorage and will continue to update as needed. For questions or concerns please contact your Account Executive or the Customer Service Team.

 

Anchorage Customer Service                       907.276.5867

Federal Way Customer Service                    253.449.2112

 

 

Thank you for your support and partnership.

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Sunday Operations In Anchorage

To our valued customers,

 

TOTE Maritime Alaska received confirmation that the Anchorage terminal is safe for docking. Please plan for normal ship operations for Sunday, Dec. 2.

 

The terminal will close today at 1300 (AK) and resume normal hours tomorrow.

 

Please note: Due to damage on the Alaska rail, Trailer on Flat Car (TOFC) service will NOT be available for Sunday cargo. The Alaska operations team has worked diligently with local carriers to cover needs with over-the-road service.

 

Please contact your Account Executive or the Customer Service team if there will be issues receiving any deliveries.

 

  • Anchorage Customer Service 907.276.5867.

 

TOTE Maritime Alaska is working with our partners and community to help in the recovery efforts. In addition to supporting your needs, we will continue to prioritize getting Alaskans the essential items they need in this difficult time. Please contact your Account Executive for immediate questions or concerns.

 

 

Thank you for your support and patience.

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Emergency Operations Status Update #3

November 30, 2018
To our valued customers,
The TOTE team is closely monitoring the potential impact of this morning’s earthquake on the Anchorage terminal and operations.
TOTE Maritime Alaska is planning normal ship operations on Sunday, Dec. 2, pending final assessment from the Port of Alaska. We will confirm the final operations plan mid-day Saturday, Dec. 1.
The Anchorage Terminal will be open tomorrow morning at 0800 as follows:
  • 0800 – 1140
  • 1300 – as needed but no later than 1700
Due to Anchorage rail issues, there is no planned Trailer on Flat Car (TOFC) rail service available for Sunday and we will plan to utilize over-the-road service. Should there be any changes to this plan, we will keep you updated.
Roads going in and out of the terminal are fully accessible. For the most up-to-date roadway status across Alaska, please visit the Alaska 511 Traveler Info website.
Our Incident Command Team will be monitoring the situation closely over the weekend to determine the best way forward with each customer’s cargo when the vessel arrives on Sunday. We will provide updates as we learn more.
Please contact your account executive for immediate questions or concerns.
Thank you for your patience and support.
ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska – Earthquake Status Update #2

November 30, 2018

 

To our valued customers,

 

TOTE Maritime Alaska continues to receive updates on key infrastructure needed to deliver cargo throughout Alaska and will post updates every two hours through the end of the day.

 

  • After an initial visual assessment of the Port of Alaska, we are planning for normal operations on Sunday. We will confirm operation details after receiving a final assessment from the Port of Alaska.

 

  • There is known infrastructure damage in and surrounding Anchorage. The operations team will continue to receive updates and work on alternative plans as needed.

 

If you need immediate, assistance please contact the Customer Service team in Federal Way, Washington or your account executive.

 

Federal Way Customer Service 253.449.2112

ALASKA CUSTOMER NOTIFICATIONS

Earthquake Update *** Anchorage Terminal Closure

November 30, 2018

 

To Our Valued Customers,

 

A 7.2 earthquake, centered near Anchorage, has occurred. There is a tsunami warning in effect for the Cook Inlet. Effective immediately, the Anchorage terminal has been closed. The terminal will remain closed throughout the day to ensure the safety of all personnel.

 

If you need immediate, emergency assistance in regards to the Anchorage terminal, please reach out to one of the following:

 

Mike Thrasher: 907-244-9962 (SR Operations Manager)

Billy Godwin: 907-229-4171 (Terminal Manager)

Leigha Ducharme: 907-301-9072 (Customer Service Manager)

Blake Klingeman: 206-351-6854 (Vice President of Service Excellence)

ALASKA CUSTOMER NOTIFICATIONS

TOTE Maritime Alaska 2018 Holiday Schedule with Updates

November 16, 2018

 

To Our Valued Customers,

 

In order to allow you to better plan your shipments to and from Alaska during the upcoming Christmas and New Year’s Holiday, we would like to advise you of some changes in our sailing and operational schedules. The schedule is as follows:

 

 

Northbound Voyage                     Tacoma Gate Cut Off                                 Unload Anchorage

NS 18203                                        Friday, December 21 @ 11 PM                  Wednesday, December 26 @ 7 AM

MS 18205                                       Thursday, December 27 @ 10 PM             Monday, December 31 @ 7 AM

*Vehicles cut off @ 3 PM

NS 19001                                        Thursday, January 3 @ 11 PM                    Monday, January 7 @ 7 AM

*Vehicles cut off @ 3 PM

Southbound Voyage                     Anchorage Gate Cut Off                             Unload Tacoma

MS 18202                                       Sunday, December 23 @ 10 AM                Thursday, December 27 @ 10 PM

NS 18204                                        Wednesday, December 26 @ 10 AM         Thursday, January 3 @ 10 PM

*Hazardous cutoff December 24 @ 10 AM

MS 18206                                        Monday, December 31 @ 10 AM              Wednesday, January 9 @ 10 PM

*Hazardous cutoff December 28 @ 3 PM

 

Tacoma Marine Terminal, Vehicle Department, Federal Way Office, Customer Service, Federal Way Fleet and Inland Departments:

Monday, December 24                                                                                  Closed

Tuesday, December 25                                                                                  Closed

Tuesday, January 1                                                                                         Closed

 

The Anchorage Trailer Gate & Vehicle Department:

Monday, December 24                                                                                 0800 – 1200

Tuesday, December 25                                                                                  Closed

Sunday, December 30                                                                               Closed

Monday, December 31                                                                                 0700-1700

Tuesday, January 1                                                                                        Closed

 

 

If you have questions or require further information, please contact the following:

Federal Way Customer Service                     253-449-2112

Tacoma Vehicles                                              253-238-8450

Alaska Sales Representative                          907-265-7216