TOTE Maritime Named Top Ocean Carrier and Leader in Customer Service
TOTE Maritime Alaska named Top Ocean Carrier and both TOTE Maritime Alaska and Puerto Rico received top honors for Customer Service
September 28, 2017 – Federal Way, WA – TOTE Maritime Alaska has been awarded top honors as the leading Ocean Carrier and both TOTE Maritime Alaska and TOTE Maritime Puerto Rico received the highest scores in the customer service category in this year’s Quest for Quality Awards.
Logistics Management’s annual Quest for Quality awards ranks Ocean carriers on five categories – on-time, performance, value, information technology, customer services and equipment and operations. “TOTE Maritime Alaska is honored to receive this special award from the industry,” commented Mike Noone, President of TOTE Maritime Alaska. “It is especially gratifying because it is an acknowledgement directly from our customers for the best-in-class service we provide them.”
Driving TOTE Maritime Alaska’s leader position in the Ocean Carrier category was its top ranking in both the value and customer service categories. Within the area of customer service, TOTE Maritime Puerto Rico and TOTE Maritime Alaska outranked the other carriers with a score of 9.85, while the carrier average was 8.32. TOTE Maritime is honored to be ranked the Best of the Best in Customer Service in LM’s 2017 Quest for Quality Awards.
Tim Nolan, President of TOTE Maritime Puerto Rico noted “The TOTE Maritime team is dedicated to exceeding our client’s’ expectations with efficiency, integrity and unparalleled customer service. We are pleased to accept these awards that reflect our commitment to exceptional customer service in ocean cargo transportation.”
Despite all of the uncertainty throughout the shipping industry, TOTE Maritime has maintained its focus on delivering excellent customer service throughout all facets of its supply chain. Logistics Management readers have stated that TOTE Maritime has done nothing less than provide world-class service over the last year.