Jacksonville, Fla. (Aug. 16, 2023) -- TOTE Maritime Puerto Rico(“TOTE”) was named a top performing Ocean Carrier in the 2023 Quest for Quality Awards sponsored by Logistics Management magazine, a leading publication serving the logistics and supply chain professionals. TOTE earned the highest scores in the Equipment and Operations and Information Technology attribute categories calculated from more than 3,500 survey respondents, including TOTE customers.
“The investments we’ve made in leading-edge equipment and technology have introduced new levels of efficiency into our operations complementing the high level of service our customers expect from us,” said TOTE Maritime Puerto Rico President Kevin Kendrick. “As the industry continues to evolve, we are committed to remaining at the forefront of embracing innovation to deliver on our commitment to service excellence and long-term business value to our customers and partners.”
Over the last year, TOTE has added over 1,000 containers to its fleet covering 40’, 45’, and 53’ dry containers, and 40’ NaturaLINE® refrigerated containers, the most environmentally friendly reefers on the market. Additionally, TOTE has invested in state-of-the-art GPS tracking technology for its entire fleet, the only carrier in the Puerto Rico trade offering this capability on dry containers.
The results of the Quest for Quality Awards program, recognized as the gold standard for customer satisfaction and performance, are a six-month research project conducted by Peerless Research Group. One of the most notable elements about the Quest for Quality Awards is that it calls for shippers to vote in the genre of services in which they are customers; they vote for providers they believe have best delivered on quality service in specific niches.
“Now in its 40th year, the Quest for Quality Awards program continues to stand out in the industry for the simple fact that it’s not a popularity contest,” said Michael Levans, group editorial director of Peerless Media’s Supply Chain Group. “Instead, this annual survey of LM readers is by invitation only, ensuring that all participants are qualified shippers that use the services of these carriers and service providers on a regular basis around the clock and around the world.”
Kendrick added, “Receiving the Quest for Quality award is a proud moment for all of us at TOTE Maritime Puerto Rico. It underscores our team’s ceaseless commitment to advancing every aspect of our organization, ensuring exceptional delivery for our customers and our partners, as well as the people of Puerto Rico.”