Kevin D. Kendrick

President, TOTE Maritime Puerto Rico

Kevin D. Kendrick was named President of TOTE Maritime Puerto Rico business unit in January 2022. As President of TOTE Maritime Puerto Rico, Kendrick is responsible for maintaining the company's commitment to service excellence and leading the organization's operating strategies. Kendrick joined TOTE in March of 2012 as Chief Commercial Officer, bringing the organization more than 21 years of experience in the transportation and logistics industry.

Kendrick began his career with the A.P. Moller-Maersk Group in 1991. He was selected for the Maersk Management Training Program and began his career as an outside sales representative in St. Louis. Later, he expanded Maersk’s presence in the Midwest by opening and managing the company’s Kansas City office. Kendrick continued to advance in sales management and general management for Maersk Inc.

Michael Austin

Vice President of Sales

Michael Austin is an experienced sales leader with an accomplishments-driven career spanning over 25 years in the cargo/maritime shipping industry. He joined TOTE Group in 2021 as the Vice President National Sales working with TOTE operating companies, TOTE Maritime Alaska, TOTE Maritime Puerto Rico, and TOTE Services, to develop and support strategies for national accounts. In 2024, he was named VP of Sales for TOTE Maritime Puerto Rico as VP, driving sales strategy and supporting long-term commercial planning for TMPR.

He began his career with Maersk in 1995, focused on pricing, quoting, and trade management for Latin America and, later, Caribbean trades. In 2001, he transitioned to sales management and served in multiple leadership roles continuing to manage and develop high-performing sales teams and drive consistent volume growth in the South Atlantic region. He was named the Global Client Manager Head for Retail and Lifestyle at Maersk in 2019, delivering growth and exceeding revenue targets for Ocean and Logistics products.

Mike earned a bachelor’s degree in business management from William Patterson University in Wayne, NJ.

Omar Marrero

Vice President and General Manager, TOTE Maritime Agency Puerto Rico

Omar was named Vice President & General Manager of TOTE Maritime Agency Puerto Rico in March 2025. He is a seasoned executive and attorney with extensive experience in corporate law, financial management, public-private partnerships, and government administration. Over the course of his career, he has held leadership positions across sectors, including Executive Director of the Puerto Rico Ports Authority, Executive Director of the Puerto Rico Convention District Authority, and Executive Director of the Puerto Rico Public-Private Partnerships Authority (P3A) and served as Secretary of State as part of Governor Pedro Pierluisi’s administration.

With extensive experience in financial management, corporate governance, infrastructure development, and strategic public-private partnerships, Marrero now brings his expertise back to the private sector. His leadership, legal and business acumen, as well as his proven ability to drive complex financial and operational initiatives position him as a key executive in his new role as Vice President and General Manager of TOTE Maritime Puerto Rico.

Marrero earned a bachelor’s degree in business administration with a double major in Accounting and Finance and a minor in French from the University of Dayton (Ohio). He obtained a Juris Doctor, summa cum laude, from the Inter-American University of Puerto Rico and a master’s degree in Corporate Law from New York University.

Michael Nicholson

VICE PResident, pricing

Mike Nicholson joined TOTE in July of 2002 as a pricing director for the Caribbean focused on the US Virgin Islands and the Dominican Republic and now serves as the VP of strategic planning/yield for TOTE Maritime Puerto Rico. He has worked directly in the maritime transportation industry since 1984. Prior to joining TOTE, Nicholson completed the training program at US Lines in the spring of 1985. He held various pricing positions involving several International Markets: the Mideast and south Asian countries, with US Lines from 1984 to 1986; Europe, Asia and South America with Crowley from 1987 to 2000; and South America with Hamburg-Sud from 2000 to 2002, all before specializing in the Caribbean market with TOTE Puerto Rico.

He holds a B.S. in Management and Labor Relations from Niagara University.

Eduardo Pagan

Vice President, Corporate Affairs

As VP of Corporate Affairs, Eduardo focuses on strategic initiatives and growth of TOTE in the Caribbean market. He joined TOTE Maritime Agency Puerto Rico in November 2010 as VP & General Manager of Caribbean Services with more than 30 years of supply chain, sales, manufacturing, management consulting and transportation industry experience, and a strong commitment to community as an active member of many nonprofits and industry organizations, including immediate past Board President of the Board of Directors for the Boys & Girls Clubs of Puerto Rico.

Prior to TOTE, Pagán led his own successful consulting firm specializing in business development and strategic planning. Notably, he played a pivotal role in the transformative Puerto Rico Water Authority Revenue Optimization Program. In addition, he made significant contributions during his extensive 21-year tenure at Unilever, assuming key responsibilities in manufacturing, distribution, and international sales.

He is past president of the PRMA, a council member of the Caribbean Shipping Association, and a member of the Puerto Rico Emergency Operations Center serving as the organization’s VP and transportation sector lead.

Jim Wagstaff

VICE PResident of Operations

Jim Wagstaff is Vice President of Operations at TOTE Maritime Puerto Rico and has been employed by TOTE for more than 25 years. He currently leads the team in delivering exceptional customer experiences for our land-based operations, equipment, and inland transportation. He has also held the positions of Vice President Support Services, AVP Terminal Operations, and Operations Supervisor.

Wagstaff joined TOTE in October 1998 as an Operations Supervisor in Jacksonville, Florida. From January 1999 to 2008, he held several leadership positions. In March 2008, he was promoted to AVP Terminal Operations with company wide responsibilities for equipment, marine, and terminal functions. In July of 2011 he was named Vice President Support Services and inland transport and risk management functions were added to his list of management duties.

He attended Florida State College and has received advanced leadership and management training from the University of North Florida, Columbia, and Harvard Business School. Jim lives in MacClenny, Florida with his wife and their 2 children.

Cathy Millete

Senior Director, service excellence

Cathy is a seasoned leader with over 34 years of experience in the transportation and logistics industry. Since joining TOTE Maritime Puerto Rico in 2000, she has held a variety of leadership roles, consistently demonstrating her expertise in customer-focused operations and her commitment to excellence. Most recently, Cathy served as Director of Customer Service, where she led initiatives to enhance service delivery and strengthen customer relationships, solidifying her reputation as a trusted partner to customers and colleagues alike.

As Senior Director of Service Excellence, Cathy oversees Booking, Customer Service, Shipment Services, Cargo Support, Hazardous, and Regulatory teams. She is focused on streamlining processes and strategically aligning resources to deliver outstanding value to customers. With her extensive industry knowledge and proven leadership, Cathy plays a pivotal role in ensuring the company’s service delivery remains best-in-class, supporting its mission to serve the island with reliability and excellence.

Additionally, Cathy is the Board Chair of TOTE Maritime Puerto Rico’s Corporate Social Responsibility Board, overseeing our organization’s charitable giving and community support efforts in Jacksonville and San Juan.

Megan Mikailonis

Director of Human Resources

Megan Mikailonis joined TOTE Maritime Puerto Rico in 2023 as the Director, Human Resources with more than 15 years of experience across talent acquisition, HR business systems, and compensation and benefits management. In her role at TOTE, she is responsible for the strategic direction of people development, growth, and employee engagement initiatives across the business unit.

Prior to joining TOTE, Megan spent nearly a decade with retailer Macy’s, before transitioning to Boeing Distribution Services, and brings her expertise in driving global teams managing HR programs and initiatives to our team.

Megan earned her MBA, with an HR concentration from St. Leo University, and holds a Professional in Human Resources (PHR) certification.