TOTE Puerto Rico Leadership
President, TOTE Maritime Puerto Rico
Mike Noone brings more than 30 years of experience in shipping and logistics to TOTE where he leads the maritime and terminal business for TOTE Puerto Rico. Mike joined TOTE in 2013 with TOTE Alaska as president before he transitioned his role of president to the grow the Puerto Rico company in 2018. Prior to his time with TOTE, Noone served as chief operating officer and executive vice president for Yusen Logistics Americas (formerly NYK Logistics), where he was responsible for leading the strategic direction, execution, and bottom line results for the company’s six business units. Before his time at Yusen, Noone spent a total of 21 years with Maersk companies and five years with APL, part of the NOL Group.
Noone’s philanthropic endeavors include being a team leader at the 2017 SCI Mountain Challenge supporting the organizations efforts to raise funds to support its programs serving mariners. Since 2018, Noone has also instilled a sense of giving back to the communities touched by TOTE Puerto Rico operations through his leadership of the Corporate Social Responsibility program including support of The Jay Fund, The Boys & Girls Club of PR, Dreams Come True of Jacksonville, and over 50 others.
VP Operations, Puerto Rico
Jim Wagstaff joined TOTE in October 1998 as an Operations Supervisor in Jacksonville, Florida. From 1999 to 2008, he held several leadership positions within the Maintenance & Repair and Terminal Management departments focused on delivering safe and efficient operations for their customers. In March 2008, he was promoted to avp terminal operations with companywide responsibilities for equipment, marine, and terminal functions. In July of 2011 he advanced to vice president operations with Inland Transport and Risk Management functions added to his list of management responsibilities.
In his role as vice president of operations at TOTE Puerto Rico; in 2012 – 2015 he led the project management team preparing for the arrival of the world’s first two LNG powered vessels by TOTE Shipholding’s. His responsibilities included the terminal modernization in both Jacksonville and San Juan, designing and building innovative cargo and cargo handling equipment, aspects of the vessel design and LNG delivery systems, along with implementing a new Terminal Operating System. His leadership continued through the development of the first on water LNG barge delivery system following the execution of a portside LNG delivery process. Wagstaff attended Florida State College and has received Advanced Leadership and Management training from the University of North Florida, Columbia, and Harvard Business School.
Wagstaff is also committed to the ocean transportation industry as seen during his numerous speaking engagements with secondary and college students around the state discussing the various roles and opportunities the industry presents in the state of Florida. He is also personally committed to the Safe Harbor Academy for boys age 14-17 who are getting into trouble, they provide a maritime-based, structured educational alternative to those provided in harsher juvenile programs. Many of these graduates continue to serve in the maritime industry with their achievement of a variety of certifications in addition to their GED. Jim has called Jacksonville, Florida home for over 25 years.
VP of Sales and Marketing, Puerto Rico
Chris Willman joined TOTE in March 2005 as an inside sales account executive in Jacksonville, Florida for the Puerto Rico trade lane. In August 2006, Chris was promoted to regional sale manager of the Midwest region, where he led the company’s efforts from Chicago, IL. In 2011 he was asked to return to Jacksonville, FL as the manager of NVO/FAK accounts. His continued success led to another promotion in March of 2013 to regional sales manager. During the next 5 years he earned the opportunity to advance to vice president of Sales and adding on his leadership of the Marketing team. Since 2018, Willman continues to collaborate with and coordinate diverse teams (marketing, sales, customer service, operations, etc.) to deliver premium customer experiences.
He holds a Transportation Logistics degree from University of North Florida.
The success of the communities in which TOTE serves as well as where his family and two sons attend school are priorities for Willman as well. He volunteers with his local sports organization’s as a coach helping to support other kids in the area learn and find their talent in different sports. His family is an active member of their broader community of NE Jacksonville, participating in area annual events such as the Gate River Run. A commitment to his school district is also a priority supporting various events and the PTO. His opportunities with the TOTE organization include his participation in various charitable events such as the TC Jay Fund, Dreams Come True, American Red Cross NE Florida, and many more. He holds a Transportation Logistics degree from University of North Florida. Willman has called St. Augustine, FL home for over 10 years.
VP & GM Caribbean Services, TOTE Maritime Agency PR
Eduardo Pagan joined TOTE Maritime Agency of PR in November of 2010 as the vice president and general manager of Caribbean Services. He brings more than 30 years of management consulting and transportation industry experience to the team. Prior to this, Pagan led his own consulting firm assisting organizations with Business Development and Strategic Planning. He played a pivotal role with the Puerto Rico Water Authority Revenue Optimization Program and both Private and Public Strategy. Pagan also worked at Unilever for 21 years in key roles including manufacturing, distribution, and international sales. He was deeply involved with Total Quality Management (TQM), Total Productivity Management (TPM), and Lean Manufacturing. In addition to the development and improvement of overall business practices, Pagan used these tools and skills to improve performance in areas such as operational productivity, safety, and environmental impact.
Pagan holds a degree in Industrial Engineering from the University of Puerto Rico and a master’s degree in Business Administration.
Giving back to his island is a longstanding commitment and aligns well with the TOTE culture. Pagan is an active member of the following organizations: COVID Pandemic Private Sector Advisory Board (Workstream Leader); International Air Cargo Trans-shipment Committee (Advisory Member); Puerto Rico Business Emergency Operation Center (Vice President); Enactus (Board Member); Boys & Girl Club of Puerto Rico (President of the Board of Directors); Puerto Rico Shipping Association (Immediate Past President); Caribbean Shipping Association (Council Member) Pagan resides in Old San Juan, Puerto Rico with his family.
VP Strategic Planning & Yield, Puerto Rico
Mike Nicholson joined TOTE in July of 2002 as a pricing director for the Caribbean focused on the US Virgin Islands and the Dominican Republic and now serves as the vp of strategic planning/yield for TOTE Puerto Rico. He has worked directly in the maritime transportation industry since 1984. Prior to joining TOTE Maritime, Nicholson completed the training program at US Lines in the spring of 1985. He held various pricing positions involving several International Markets: the Mideast and south Asian countries, with US Lines from 1984 to 1986; Europe, Asia and South America with Crowley from 1987 to 2000; and South America with Hamburg-Sud from 2000 to 2002, all before specializing in the Caribbean market with TOTE Puerto Rico.
He holds a BS in Management and Labor Relations from Niagara University.
VP Human Resources, TOTE Resources
Karen Gaskill joined TOTE Maritime in February of 2008 as a Manager of Learning and Development. She was then promoted to Director and ultimately Vice President of Human Resources. She brings 7 years of experience in the transportation industry and over 15 years of experience in Human Resources. Prior to Joining TOTE Maritime, Gaskill served as a Senior Consultant at Capgemini focused on Customer Relationship Management. She oversaw Change Management training and implementation in over 20 Time Warner Cable Customer Service Centers from Los Angeles to Washington DC.
Gaskill holds a bachelor’s in education from Indiana State University and certification as a SPHR (Senior Professional in Human Resources) and a SHRM-SCP (SHRM Senior Certified Professional).
She supports public education by serving as a member of the School Advisory Council for J Allen Axson Montessori Elementary School and the Duval County Schools Magnet Advisory Council. Gaskill lives with her family in Jacksonville, FL.
VP of Service Excellence, Puerto Rico
As Vice President of Service Excellence, Wallace is responsible for leading TOTE Puerto Rico’s Booking, Customer Service, Documentation, Regulatory, Hazardous, and Cargo Support departments. Wallace has been with TOTE Puerto Rico since 2005 and has held roles overseeing Project Management, Shipment Services, Customer Service, and Intermodal Operations during his tenure. Wallace's expertise lies in implementing new systems, streamlining complex work processes, and effectively aligning resources to deliver increased value to clients.
He holds a bachelor’s degree in Business Administration with a specialization in Supply Chain Management from the University of Florida. He also holds a master’s degree from the University of Florida’s Warrington College of Business.
Wallace is involved with numerous charitable causes in Jacksonville, namely the American Red Cross, the Dreams Come True Foundation, and as a volunteer coach with local youth sports leagues.